Business Support, Business-to-Business (B2B), Cellular Telephone, Coaching, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, Documentation, Equipment Maintenance/Repair, High School Diploma, Interpersonal Skills, Leadership, Maintain Compliance, Marketing, Marketing Communications, Metrics, Organizational Skills, Product/Service Launch, Promotional Programs, Sales, Sales Support, Smartphones, Strategic Planning, Systems Administration/Management, Wireless Communications
At Trinity Concepts Inc. , we're the marketing team that powers AT&T's wins. As a B2B Customer Service Representative in Salem, you'll be the clutch player for local enterprises, delivering wireless strategies that enhance their workflow and position them for a dominant year ahead. The B2B Customer Service Representative collaborates with our sales and support teams to ensure a unified client experience.
The B2B Customer Service Representative helps businesses upgrade their entire tech lineup: from 5G-ready smartphones to wireless connectivity that laughs at Zoom crashes—all backed by the reliability of America’s #1 wireless network.
Role Requirements for a B2B Customer Service Representative
- Assist with AT&T smartphone activations, device upgrades, and account changes, ensuring CRM accuracy, secure documentation, and compliance with AT&T standards.
- Build coordination skills by supporting territory scheduling, task handoffs, and progress tracking to keep residential outreach and service activities running smoothly.
- Strengthen team performance through structured briefings, consultative coaching practice, and consistent support of AT&T’s residential cellphone sales objectives.
- Help train new associates on AT&T wireless compliance, device return policies, and customer data privacy to maintain trusted, compliant service.
- Resolve complex account challenges and smartphone technical hurdles, coordinating with technical teams for advanced support when needed to keep customers connected.
- Review territory performance data and partner with leadership to align execution with AT&T cellphone product launches, promotions, and plan upgrade strategies
What You’ll Gain as a B2B Customer Service Representative
- Build consistency in delivering accurate, high-quality support to business clients.
- Sharpen organizational skills while managing multiple accounts and priorities.
- Gain hands-on experience supporting local business owners.
- Develop confidence navigating complex B2B service needs.
Qualities That Set You Apart as a B2B Customer Service Representative
- High school diploma or GED required; Bachelor’s degree in Business, Marketing, Communications, or Technology preferred.
- Strong interpersonal and leadership skills to coach, motivate, and influence team performance in AT&T cellphone sales.
- Experience in customer support or sales, ideally within telecommunications, wireless connectivity, or subscription‑based mobile services.
- Organized, adaptable, and proactive mindset with resilience to thrive in fast‑paced, goal‑oriented environments.
- Proficiency in CRM platforms, reporting tools, and digital systems to manage AT&T accounts, track metrics, and ensure compliance.
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