B2B Collections & Accounts Receivable Specialist (Transportation Industry)

B2B Collections & Accounts Receivable Specialist (Transportation Industry)

Charleston, SC

Synter Resource Group, located in Charleston, SC, is North America’s largest provider of comprehensive business process outsourcing (BPO) services in the transportation and logistics industry.

We are currently seeking a full-time detail-oriented Account Representative to support our logistics operations and deliver top-tier service to our customers. This role plays a key part in maintaining strong client relationships and keeping daily transportation activities running smoothly.

What can we offer YOU:

• Health Insurance
• Dental Insurance
• Vision Insurance
• PTO
• 1st shift hours, Monday-Friday only
• Tuition reimbursement
• Gym membership reimbursement
• Flexible arrival time
• Ongoing technical and interpersonal skill training
• Commission eligibility
• Other ancillary insurance policies

Job Summary:

The B2B Collections & Accounts Receivable Specialist is responsible for managing commercial customer accounts, ensuring timely payment of invoices, and maintaining strong customer relationships within the transportation/logistics sector. This role requires industry knowledge of freight billing, accessorial charges, PODs, and dispute resolution while supporting cash flow and minimizing bad debt.

Key Responsibilities:

Accounts Receivable & Collections:

• Contact customers via phone and email to collect past due balances
• Negotiate payment arrangements while maintaining positive client relationships

Transportation Billing Support:

• Understand and explain freight invoices, accessorial charges, fuel surcharges, and payment terms (training provided).
• Research and validate disputes resulting in non-payment.
• Obtain and submit required documentation (PODs, BOLs, rate confirmations, contracts, LOA’s)

Customer & Internal Communication:

• Serve as a professional point of contact for customer payment inquiries
• Maintain accurate notes and documentation in AR systems and CRM tools

Qualifications:

Required:

• Excellent communication, negotiation, and problem-solving skills
• High attention to detail and ability to manage multiple accounts
• Ability to thrive in a fast-paced, high-volume environment
• High School diploma or equivalent.

Preferred:

• Proficiency with Microsoft Office
• Type 40 + WPM
• Knowledge of freight billing, accessorials, and POD requirements
• B2B collections and/or accounts receivable experience
• Experience in transportation, logistics, trucking, or freight preferred
• Strong understanding of AR aging, payment terms, and collections best practices; including FDCPA

Key Competencies:

• Professional and assertive communication
• Customer-focused with strong follow-through
• Organized and deadline-driven
• Analytical mindset with strong documentation skills

Starting Pay:

• $16.60-$17.50 an hour
• After 90 days and if you come on board with Synter permanently.
• You are eligible for a pay increase based on your performance.
• 3rd Party Account Reps can earn a monthly commission based on their collections and hitting their performance metrics. 

Synter is a business process outsourcing solutions company based in Charleston, SC.The company offers call center solutions, including accounts receivable management, transportation and logistics, communication, sales and customer support. 

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