Key Responsibilities
Azure & VDI Infrastructure
⢠Design, deploy, configure, and manage Azure Virtual Desktop (AVD) environments, including host pools, session hosts,
application groups, and workspace configurations.
⢠Administer and optimize virtual desktop infrastructure (VDI) to ensure high availability, performance, and scalability in
alignment with agency requirements.
⢠Evaluate and implement Azure services relevant to VDI â including Azure Active Directory, Azure Monitor, Azure
Storage, and Azure Networking â to support robust desktop delivery.
Networking & Security
⢠Apply in-depth knowledge of networking principles (DNS, VPN, ExpressRoute, NSGs) as they relate to virtual desktop
connectivity and performance.
⢠Configure and document port requirements and application traffic flows necessary to traverse agency firewall
configurations.
⢠Implement and maintain security best practices for virtual desktop environments, including access control policies, data
encryption, endpoint hardening, and compliance with organizational security standards.
⢠Monitor the VDI environment for security threats and vulnerabilities; coordinate with the security team to remediate
identified risks.
Endpoint & Systems Management
⢠Manage Windows Server operating systems and their integration with Azure services to support VDI workloads.
⢠Utilize SCCM / OSD and Microsoft Intune / AutoPilot for system provisioning, configuration management, patch
deployment, and lifecycle management of virtual desktop images.
⢠Develop and maintain standard operating environment (SOE) images and golden templates for virtual desktop
deployment.
Scripting, Automation & Troubleshooting
⢠Develop and maintain automation scripts (PowerShell, Python, or equivalent) to streamline provisioning, configuration,
monitoring, and administrative tasks within the VDI environment.
⢠Diagnose and resolve complex issues related to virtual desktop performance, connectivity, application delivery, and user
experience.⢠Proactively monitor environment health, analyze performance metrics, and implement efficiency improvements to
reduce incidents and improve uptime.
Collaboration & Continuous Improvement
⢠Collaborate effectively with infrastructure, security, application, and project teams to align VDI solutions with broader
IT and business objectives.
⢠Communicate clearly with stakeholders at varying technical levels, including documenting architecture decisions,
procedures, and operational runbooks.
⢠Stay current with evolving Azure services, VDI technologies, and industry best practices; proactively recommend
improvements and emerging solutions to leadership.
⢠Participate in technical design reviews, change management processes, and project planning activities as required.
Required Skills & Qualifications
Education
⢠Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Equivalent experience may be considered in lieu of a formal degree.
Experience
Technical Skills
⢠Azure Services: Proficient understanding of Microsoft Azure, with emphasis on services supporting Virtual Desktop
Infrastructure (VDI).
⢠Virtualization: Practical experience with Hyper-V and/or VMware; hands-on AVD deployment, configuration,
management, and day-to-day support.
⢠Networking: Solid understanding of DNS, TCP/IP, VPNs, NSGs, firewalls, and application port requirements in virtual
desktop environments.
⢠Windows Server: Demonstrated familiarity with Windows Server OS versions and their integration with Azure
workloads.
⢠Endpoint Management: Practical experience with SCCM / OSD and Microsoft Intune / AutoPilot for device
provisioning, management, and patching.
⢠Security: Working knowledge of VDI security controls, identity and access management, endpoint hardening, and data
protection best practices.
⢠Scripting & Automation: Proficiency in at least one scripting language (PowerShell strongly preferred; Python or Bash
also valued) for automation of administrative and operational tasks.
⢠Troubleshooting: Proven ability to diagnose and resolve performance, connectivity, and application delivery issues
within a VDI/cloud environment.
Soft Skills
⢠Strong written and verbal communication skills, with the ability to engage effectively with both technical and non-
technical stakeholders.
⢠Collaborative team player, comfortable working across multi-disciplinary IT teams and third-party vendor relationships.
⢠Demonstrated commitment to continuous learning and professional development in a rapidly evolving technology
landscape.
Preferred Qualifications⢠Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Virtual Desktop Specialty certification.
⢠Experience working within government, public sector, or regulated environments subject to compliance frameworks
(e.g., FedRAMP, NIST, FISMA).
⢠Familiarity with Azure Monitor, Log Analytics, and other observability tools for VDI environment health monitoring.
⢠Experience with Azure Site Recovery, backup solutions, and disaster recovery planning for virtual desktop
environments.
⢠Knowledge of zero-trust security architecture principles as applied to virtual desktop and cloud environments.
⢠Prior experience with multi-Service Provider delivery models and cross-functional project team coordination.
⢠Project Management exposure (PMP or equivalent) is a plus