AZDOR - Taxpayer Services - Specialist - Penalty Support Specialist

Join Our Team as a Penalty Support Specialist in Phoenix, AZ!

Are you looking for an exciting opportunity in the heart of Phoenix, Arizona? Join our team as a Penalty Support Specialist and become a vital part of a dynamic environment where you can make a difference. Enjoy a vibrant work-life balance in a city known for its warm climate and welcoming community.

As a Penalty Support Specialist, you will play a key role in processing AZ form 285(s) and AZ form 290(s). You will be responsible for ensuring accuracy and completeness in our tax accounting system. This position offers a chance to develop your skills while providing excellent customer service to taxpayers. You will also collaborate with a supportive team to resolve inquiries and issues efficiently.

• Process incoming Forms 285 and 290, reviewing for accuracy and completeness.
• Prepare and process Power of Attorney (POA) forms or Penalty Abatement forms for data entry.
• Organize and securely store all forms and actions taken via paper, emails, and faxes.
• Research and resolve POA and Prescreening issues and questions.
• Serve as a point-of-contact for taxpayer inquiries related to AZ form 285(s) and AZ form 290(s).
• Provide tier 1/basic-level customer care to taxpayers regarding forms completion.
• Escalate intermediate and complex inquiries to senior team members.
• Assist with processing mail as assigned, onsite as needed.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent.
• Basic administrative skills, including typing and filing.
• Security clearance required.

Preferences

• Associate's degree or equivalent experience.
• Basic knowledge of office equipment.
• Experience with 10-key operations.

Ready to take the next step in your career? Apply now to become a Penalty Support Specialist and contribute to a team that values growth and excellence. We look forward to hearing from you!

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