| Role Description: | Incident management, Detecting, responding to, and resolving incidents with minimal impact on users. Diagnosing and resolving complex application and system issues. Identifying and resolving the underlying reasons for a system or product failure. Support during Outages and Scheduled Downtimes. Using monitoring and alerting tools to detect and respond to issues before they impact users. Initiated, Moderated, High Severity Bridge calls for any High severity issues for online banking and mobile banking. Monitor the ticketing tool and respond accordingly within agreed SLAs. Managed Services IT Infrastructure Operations Support. Monitor performance and maintain systems according to requirements. Perform proactive monitoring of Servers Automating the monitoring and health checks. |