AVP - Consulting Client Partner - Retail & CPG industry focus

• Base salary ranges: $160k - $190k
• Total compensation includes base salary & annual bonus

To learn more about EXL and what we offer, please visit us at https://www.exlservice.com/us-careers-and-benefits

The Digital Diversified Business Unit spans multiple industries and verticals, including retail, CPG, energy and infrastructure, and mobility. With a strategic focus on growth, the unit seeks to expand its footprint within telecommunications and automotive, while strengthening relationships with specific clients and pursuing similar industry opportunities.

The Role: Account Manager / Client Executive - Retail & E-Commerce Portfolio

We are looking for an experienced Account Manager or Client Executive to manage and grow a strategic account in the retail and e-commerce space. The role requires deep understanding of how digital marketplaces and retail ecosystems operate, as well as proven experience in managing client relationships or business development within this domain.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

1. Industry Background

• Candidates must come from retail, e-commerce, or consumer packaged goods (CPG) backgrounds.
• Ideal prior employers include Etsy, Shopify, Wayfair, Amazon, or similar marketplace/e-commerce platforms.
• Alternatively, candidates from BPO or professional services firms (e.g., EXL, Genpact, WNS, Accenture, TCS, Infosys, Cognizant, etc.) who have managed or sold into retail and CPG clients are also a good fit.

2. Domain Understanding

• Strong grasp of the taxonomy and business mechanics of the e-commerce ecosystem, including:

• Seller and buyer journeys

• Product cataloging and content management

• Fulfillment, logistics, and customer experience operations

• Marketplace analytics, digital merchandising, and pricing strategies

• Understanding of retail operations, omnichannel customer engagement, and how service delivery aligns with business KPIs like conversion, retention, and seller satisfaction.

3. Type of Experience

• Account management / client engagement roles involving ongoing relationship management, solutioning, and growth responsibilities.
• Exposure to operations management, analytics, or transformation programs in the e-commerce or CPG context.
• Preference for those who have worked directly with business or operations leaders (not just IT or procurement).
• Experience in selling or expanding BPO/managed services deals into retail or CPG clients (as opposed to selling software licenses or IT solutions).

Soft Skills & Attributes

• Strong client presence and ability to engage senior stakeholders in retail/e-commerce environments.
• Consultative approach to identifying growth opportunities and shaping value propositions.
• Ability to collaborate across delivery, analytics, and transformation teams to drive account growth.
• Passion for understanding consumer behavior, digital commerce trends, and retail innovation.

Not Looking For:

• Candidates whose experience is primarily in technology product or software solution sales (e.g., SaaS, ERP, or IT consulting) without exposure to retail or e-commerce operations.
• Pure IT delivery or engineering profiles without client-facing experience.

Must be a U.S. Citizen or have permanent residency

The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate''s skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

The Retail Client Partner role will be a part of the EXL Operations Consulting & Solutions team. They will manage relationships across an assigned set of Retail industry accounts and will be responsible for driving revenue growth and manage customer interactions related to service delivery.

• The Retail Client Partner will also work with other leaders within EXL to provide the best solutions that align with client's strategic priorities and drive high value growth within client organizations through EXL's data-led approach.
• Client relationship management and growth: manage assigned client relationships across retail and CPG.
• Grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers and increasing presence across client relationships.
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Assistance with new logo acquisition - be able to bring new relationships and leverage existing relationships to help grow new logos

The Retail Client Partner role will be a part of the EXL Operations Consulting & Solutions team. They will manage relationships across an assigned set of Retail industry accounts and will be responsible for driving revenue growth and manage customer interactions related to service delivery.

• The Retail Client Partner will also work with other leaders within EXL to provide the best solutions that align with client's strategic priorities and drive high value growth within client organizations through EXL's data-led approach.
• Client relationship management and growth: manage assigned client relationships across retail and CPG.
• Grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers and increasing presence across client relationships.
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Assistance with new logo acquisition - be able to bring new relationships and leverage existing relationships to help grow new logos