AV Support Specialist
Santa Clara, CA (Onsite)
Fulltime Position
Qualifications- Experienced in AV installations (cable management, device add, move, change) and operations support (daily test and break fix support) in a large corporate environment and an understanding of audio/video signal flow
- Understanding of basic networking technology, video transmission over network
- Be able to troubleshoot video conference rooms
- Experience in conference room support and weekly health check
- Crestron conference room control system experience
Responsibilities- The ideal candidate will have a track record of supporting AV operations in a commercial enterprise environment, has expertise in AV systems along with excellent interpersonal and written communication skills
- Provide break fix and troubleshooting support for AV systems and related technologies in the conference rooms, offices, and specialty spaces
- Expert in AV systems and devices installation and proactive operations maintenance service
- Support daily room sweeps and related escalations of conference rooms, digital signages, LED walls, meeting spaces, etc
- Showcasing your expertise with a range of hardware components and software applications, from Crestron and poly and QSC
- Provide support for events setup and decommission
- Service Conference Rooms (Teams) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services
- Support commissioning/installation and turnover of new conference rooms and other AV areas
- Work with projectors, sound systems, microphones, sound mixing equipment, overhead projectors, video equipment, adjust amplifiers, video screens, virtual conferencing systems, AV racks, and speakers
- Tracking and coordination of Conference Room upgrade/new install
- Investigate and troubleshooting issues with Audio/Video equipment
- Engage required OEM support to investigate and resolve the issue
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.