This role involves providing Tier 2 support for Audio/Visual systems within an ITIL-driven environment, requiring strong Crestron Programming, DigitalMedia, Designer, and Technician skills. The candidate will collaborate with network engineers to deploy AV infrastructure, customize and integrate AV equipment, and recommend process improvements. Responsibilities include hardware/software maintenance, remote support, troubleshooting, and technical documentation. Flexibility in work hours, some travel, and hybrid work arrangements are expected. Minimum qualifications include a university degree or equivalent experience in professional programming, with U.S. citizenship and vaccination required. Compensation includes a minimum wage of $43.80, bill rate of $60.00, with work locations in CT and RI, and potential for contract-to-hire. The position supports flexible hours, on-call duties, and up to 15% travel.