Automotive Technician Support and Training Specialist - English and Spanish speaking

Automotive Technician Support And Training Specialist

The Automotive Technician Support and Training Specialist is responsible for supporting and training our customers in the USA and Canada for assigned aftermarket products. You will serve as technical hotline support and plan and deliver technical training for our aftermarket products. Your role will be to support and guide our customers over the phone or email, through troubleshooting and diagnostic methods, to ensure proper usage of our products. Additionally, you will support our Sales organization during tradeshows and customer events and work closely with Marketing, Sales, and Product Management teams to help develop training materials and videos that provide customers with flexible, accessible resources. Training is delivered through multiple methods and platforms, so this role will be expected to conduct engaging, effective sessions both in person at customer locations and through virtual webinar formats. The Technician Support and Training Specialist is part of a global team and reports to the Global Field Operations Manager.

General Responsibilities

• Provide technical support via telephone, email, and in-person for customers on assigned aftermarket product lines
• Deliver top-level customer service by efficiently and thoroughly handling inquiries related to technical aspects of our aftermarket products (e.g., sensor programming, installation, mobile app use)
• Collaborate with other customer support teams to communicate and escalate customer issues promptly
• Ensure customer satisfaction by delivering effective training sessions onsite or online
• Attend and participate in trade shows and customer events as needed
• Provide regular feedback to the global Aftermarket Technical Team regarding product issues and opportunities for improvements in training and tools
• Proactively prepare and update training documents and validate technical content for Marketing and Communications
• Record training videos as required
• Create, translate, and update educational content for e-training platforms, training websites, and presentations
• Support Engineering and Product Management with research, validations, performance testing, benchmarking, and tool maintenance
• Support Product Management by translating Voice of Customer and competitive insights into prioritized product roadmaps
• Maintain personal technical knowledge through training, publications, networking, and industry participation
• Work flexible hours to support peak business needs or weekend customer events/tradeshows
• Clearly and concisely document customer communications
• Self-manage workload efficiently and effectively
• Assist with other duties as directed by the manager

Experience / Qualifications

• Comfortable with automotive electronics installation, repair, wireless technology, and mobile app support
• Affinity for training/knowledge transfer; coaching or education experience is a plus
• Knowledge of the automotive aftermarket, tire industry, or auto repair environments preferred
• Strong customer service orientation
• Strong organizational, planning, and time-management skills
• Excellent communication and motivational skills
• Solution-oriented mindset with a positive, can-do approach
• Ability to work independently with accountability
• Comfortable working in a fast-paced environment with multiple priorities
• Strong interpersonal and collaboration skills; able to work effectively with all levels, including external customers and suppliers
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Fluent English required; Spanish is a plus
• Willingness to travel extensively throughout North America

Bilingual English/Spanish - plus

Base Salary Range:

$59,840.00 - $82,280.00

At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate's experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.