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Automotive Service Writer/Customer Service

A Automotive Tire Pros

Colville, WA

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JOB DETAILS
SALARY
$20–$25 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Automotive Repair and Maintenance, Corrective Action, Cost Estimates, Customer Support/Service, Database Technology, Develop and Maintain Customers, Maintenance Services, Problem Solving Skills, Record Keeping, Repair Orders, Resolve Customer Issues, Track Customer Issues, Writing Skills
ADDITIONAL COMPENSATION
commission/yearend bonus
LOCATION
Colville, WA
POSTED
30+ days ago
Job Purpose:
Initiates automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport and records; verifying warranty and service contract coverage.

Duties:
* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules. 

* Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.

* Maintains automotive records by recording problems and corrective actions planned.

* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

* Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.

Skills/Qualifications:
Automotive Repair Experience, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management.

About the Company

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A Automotive Tire Pros