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Automotive Service-to-Sales / Vehicle Exchange Manager

Kuhn Volkswagen

Tampa, FL

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JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Compensation and Benefits, Contact Management, Customer Conversion, Customer Experience, Customer Support/Service, Customer/Client Research, Data Collection, Data Entry, Disability Insurance, Driver's License, Genetics, Microsoft Exchange Server, Organizational Skills, Pricing, Sales, Sales Closing Skills, Sales Management, Short Messaging Service (SMS), State Laws and Regulations, Track Customer Issues, Training/Teaching, Writing Skills
LOCATION
Tampa, FL
POSTED
1 day ago
Service-to-Sales / Vehicle Exchange Manager

Kuhn Volkswagen

Business is BOOMING at Kuhn Volkswagen! Located in the heart of South Tampa, Kuhn VW is one of America's most progressive family owned and operated automotive companies proudly serving Tampa Bay! Kuhn Volkswagen has been a staple in the Tampa Bay area for well over 20 years. We are the #1 volume Volkswagen store in Central Florida and are tracking in the top 10VWstoresNationally! We are fast paced and believe in promoting from within and growing our people! We offer a very competitive compensation plan (see below).

Benefits:
  • Extremely Competitive Compensation
  • Signing bonuses for select hires
  • Paid Vacation
  • Employee Purchases and Service Discounts
  • Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
  • 401(k) Retirement Saving
  • Career advancement opportunities
Responsibilities:
  • Responsible for converting service customers to new car buyers by presenting options for a new vehicle purchase, presenting numbers, closing the deal, and then delivering the vehicle.
  • Will work within the service department and talk to every customer throughout the day.
  • Will set up a consistent process, including contacting service customers prior to and after their service visit.
  • Will work closely with the sales managers to structure deals and ultimately sell vehicles.
  • Must be very organized and maintain detailed customer files.
  • Build strong rapport with customers and maintain meaningful contact after the sale
  • Learn and internalize our customer experience policy
  • Become knowledgeable and proficient in teaching all high-tech features of our vehicles for sale
  • Greet and offer assistance or direction to any customer who enters the dealership showroom or sales lot
  • Effectively collect customer data and input into our Client Management application
  • Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Describe all optional equipment available for customer purchase
  • Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles
  • Learn to perform all other steps of the sales process in accordance with company standards
Requirements:
  • At least 2 years of previous automotive dealership sales experience is required
  • Service-to-sales experience preferred
  • Must be proficient in email and text message communication
  • Possess strong grammar and written communication skills
  • Exceptional customer service skills
  • Enthusiastic with high energy throughout the sales workday
  • Outgoing with a friendly personality, especially while handling objections & discussing pricing
  • Must have a clean & valid drivers license
  • Must be willing to submit to a drug screen prior to employment


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About the Company

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Kuhn Volkswagen