Automotive Industry, Automotive Management, Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Conflict Resolution, Customer Escalations, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Driver's License, Healthcare, Leadership, Maintenance Services, Onboarding, Operations, Operations Management, Organizational Skills, People Management, Performance Metrics, Problem Solving Skills, Profit & Loss, Retail Management, Sales, Staff Development, Systems Administration/Management
Automotive Service Manager / Shop Operations Leader – $104K–$150K+
Location: Saint James, Long Island, NY
Schedule: Full-Time
Compensation: $104,000 – $150,000+ annually
Base Salary (DEPENDING ON EXPERIENCE): $2,000–$2,300/week guaranteed + performance bonuses
Position Summary
Promotive is hiring an experienced Automotive Service Manager / Shop Operations Leader for a well-established independent automotive repair facility in Saint James, Long Island, NY. This is a rare leadership opportunity for a true automotive professional who can run the front of the shop, manage workflow, lead technicians, handle customers, and jump into the shop when needed.
This is not an entry-level advisor role. We’re looking for a high-level operator with strong automotive knowledge, leadership ability, and the confidence to run daily operations like an owner. If you thrive in a fast-paced, high-volume environment and know how to balance customer satisfaction, profitability, and production, this could be the career move you’ve been waiting for.
Key Responsibilities
- Lead daily shop operations in a high-volume independent repair facility
- Manage workflow, dispatching, and technician productivity
- Serve as the lead point of contact for customers and handle escalated concerns professionally
- Open and close the facility while maintaining operational accountability
- Sell automotive repair and maintenance services with integrity and professionalism
- Hold technicians accountable for productivity, quality, and process adherence
- Assist with diagnostics and repairs when necessary
- Monitor shop efficiency, gross profit, ARO, and overall performance metrics
- Utilize DVI systems and shop management software effectively
- Support hiring, onboarding, and employee development initiatives
- Help improve shop systems, workflow, and overall customer experience
Qualifications
- 5+ years of experience running or managing an automotive repair shop
- Strong background in automotive service, diagnostics, and repair operations
- Previous experience as a Service Manager, Shop Manager, Lead Advisor, Foreman, or A-Level Technician
- Proven ability to manage high-volume workflow and technician dispatching
- Strong sales, customer service, and conflict-resolution skills
- Experience with DVI platforms and shop management systems such as Tekmetric
- Understanding of gross profit management, workflow efficiency, and KPI tracking
- Ability to lead from the front and maintain accountability within the shop
- Professional appearance, communication skills, and leadership mentality
- Valid driver’s license with clean driving record
Compensation & Bonus Structure
Guaranteed Base Salary
- $2,000–$2,300 per week guaranteed (DEPENDING ON EXPERIENCE / SKILLS)
- Expected annual base salary of $104,000–$120,000+
Performance Bonuses
Additional monthly bonus opportunities tied to:
- Gross profit growth
- Customer satisfaction and retention
- Technician productivity and flagged hours
- Shop efficiency and workflow management
- ARO growth and comeback prevention
Bonus Potential Includes
- Monthly gross profit bonuses
- CSI / NPS customer satisfaction incentives
- Productivity and operations performance bonuses
Expected total compensation for top performers:
$104,000–$150,000+ annually
Benefits
- Medical contribution program
- Employer contribution toward healthcare expenses
- Paid holidays
- Long-term leadership opportunity
- Future growth and advancement potential
- Opportunity for future percentage ownership participation
- Stable, established independent shop environment
- Ability to help rebuild and shape company operations
Why This Opportunity Stands Out
- Established independent repair facility serving the community since 1971
- High-volume operation with strong growth potential
- Leadership role with real authority and influence
- Opportunity to build systems, culture, and operational structure
- Fast-paced environment for high-level automotive professionals
- Ownership-minded culture focused on long-term success
- Ability to lead both operationally and technically
Who Will Thrive Here
This role is ideal for someone who is:
- Highly motivated and operationally driven
- Strong in both sales and shop leadership
- Organized, professional, and process-oriented
- Comfortable managing people and production simultaneously
- Capable of solving problems independently
- Ready to lead a shop like it’s their own
Ready to lead from the front and build something great?
Apply today to connect with one of Long Island’s most established independent automotive repair facilities.