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Automotive Service Manager

Auto Park Ford Sturgis

Sturgis, MI

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JOB DETAILS
SKILLS
Automotive Management, Automotive Repair and Maintenance, Automotive Sales, Coaching, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Fleet Management, Leadership, Maintenance Services, Metrics, Order Management, Parts Sales, Performance Management, Profit & Loss, Repair Orders, Revenue Growth, Sales, Team Lead/Manager, Vehicle Fleets
LOCATION
Sturgis, MI
POSTED
3 days ago
HIGH-PERFORMANCE AUTOMOTIVE SERVICE MANAGER

Location: Sturgis, MI

Job Type: Full-Time | Leadership / High-Performance Role

ABOUT THE OPPORTUNITY

Auto Park Ford is seeking a high-performance, results-driven Automotive Service Manager to lead and elevate our Service Department.

This is a leadership-intensive role responsible for driving fixed operations profitability, maximizing shop efficiency, improving customer satisfaction, and building a high-accountability service team culture.

This position is ideal for a leader who thrives in a fast-paced dealership environment and understands how to balance:
  • customer experience
  • technician productivity
  • effective labor sales
  • and fixed ops profitability
KEY RESPONSIBILITIES
  • Lead all Service Department operations with a focus on profitability and efficiency
  • Drive labor sales, gross profit, and shop throughput
  • Manage service advisors, technicians, and dispatch/RO flow
  • Maintain and improve CSI and customer retention metrics
  • Oversee warranty administration and manufacturer compliance
  • Optimize scheduling, repair order management, and shop capacity
  • Develop, train, and hold team members accountable to performance standards
  • Partner with Parts and Sales departments to improve overall dealership performance
  • Build a culture of urgency, accountability, and continuous improvement
  • Ensure consistent execution of dealership processes and manufacturer standards
QUALIFICATIONS
  • Prior Automotive Service Manager or strong Assistant Service Manager experience required
  • Proven ability to lead and improve a high-volume service operation
  • Strong understanding of fixed operations: labor gross, effective RO flow, CSI, and productivity
  • Ability to coach, lead, and hold teams accountable to performance standards
  • Strong communication and customer-facing leadership skills
  • Experience with dealership DMS systems (DealerTrack / CDK / Reynolds & Reynolds preferred)
PREFERRED EXPERIENCE (HIGHLY VALUED)
  • Experience with Medium/Heave Duty vehicles
  • Ford dealership experience
  • Fleet service / fleet maintenance management experience
  • Commercial service operations or multi-line service environments
  • High-volume dealership or multi-rooftop service operations
WHAT WE OFFER
  • Competitive base compensation based on experience
  • Strong performance-based bonus structure tied to fixed operations results
  • Opportunity to significantly impact dealership profitability
  • Growth and advancement opportunities
  • Fast-paced, high-accountability dealership environment
  • Leadership role with real operational influence
WHY THIS ROLE IS DIFFERENT

This is not a maintenance-only Service Manager position.

This is a performance-driven leadership role designed for someone who wants to:
  • build a top-tier service operation
  • increase fixed ops profitability at scale
  • lead technicians and advisors at a high level
  • and position themselves for executive dealership leadership
Success in this role is measured by:
  • profitability
  • efficiency
  • CSI
  • and team performance

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Job Type: Full-time

About the Company

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Auto Park Ford Sturgis