Automotive Service Director / Service Manager
H&K Chevrolet of New Haven is seeking an experienced, high-integrity Service Manager to oversee our complete fixed operations, including Parts, Service, and Body Shop departments.
We are a proud, family-owned and operated dealership built on strong moral, ethical, and family values. At H&K, we do not just say we care; we treat every single employee and customer like a member of our own family. If you are looking for a transparent, respectful, and strictly no-drama work environment where your leadership is valued, we want to hear from you.
What We Offer
- Competitive Compensation: Stable weekly base salary plus performance-based commission.
- Robust Benefits: Comprehensive healthcare, vision, and dental insurance plans.
- Paid Time Off: Generous paid vacation and holiday packages.
- Supportive Culture: A true open-door policy with an executive team invested in your success.
Key Responsibilities
- Departmental Oversight: Manage daily operations, workflow, and profitability across the Parts, Service, and Body Shop teams.
- Staffing & Leadership: Recruit, hire, mentor, and retain a high-performing team of advisors, technicians, and support staff.
- Compliance & Training: Ensure all staff members complete and maintain required Chevrolet manufacturer and dealership training certifications.
- Customer Relations: Maintain H&K's reputation for excellence by resolving customer issues with empathy and fairness.
- Efficiency & Safety: Optimize shop production, monitor equipment maintenance, and strictly enforce a safe, professional, and drama-free workspace.
Qualifications
- Proven track record of success as an Automotive Service Manager or Director.
- Deep knowledge of service department KPIs, parts inventory controls, and collision center workflows.
- Strong familiarity with Chevrolet or General Motors (GM) warranty policies and training platforms is highly preferred.
- Leadership style rooted in honesty, clear communication, and mutual respect.
- Valid driver's license with a clean driving record.
How to Apply
If you are a dedicated leader who aligns with our core values of family, honesty, and hard work, please submit your resume and a brief cover letter explaining why you are the perfect fit for H&K Chevrolet.