Automotive Service Manager

As the Service Manager, you will play a crucial role in overseeing the daily operations of our service department. You will be responsible for ensuring the efficient and effective management of our service team, maintaining high-quality standards, and delivering exceptional customer service. Your leadership will be instrumental in driving our business forward and fostering a positive work environment.

Salary Range: $90000.00 - $120000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Disability Insurance

Life Insurance

Vision Insurance

Dental Insurance

Hands on Training

Retirement Plan

Career Growth Opportunities

Responsibilities

Manage and lead a team of automotive technicians and service advisors.

Monitor and optimize the workflow in the service department to ensure timely and efficient service delivery.

Maintain a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly.

• Implement and enforce safety protocols and compliance with industry standards.
• Track and analyze key performance metrics to improve department efficiency and profitability.
• Collaborate with other departments to ensure seamless operations.
• Maintain accurate records of service history, vehicle repairs, and inventory.
• Train, mentor, and develop staff to enhance their skills and knowledge.
• Stay current with industry trends and technology advancements.
• Manage budgeting, cost control, and financial performance of the service department.
• Ensure all employees adhere to company policies and procedures.

• Ability to follow the Preston Automotive Group Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community.
• 5+ years of automotive service management experience preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• In-depth knowledge of automotive systems, diagnostics, and repair processes.
• Proficiency in using automotive service software and tools.
• Budgeting and financial management experience.
• ASE certification or equivalent is a plus.
• Strong problem-solving and decision-making skills.
• Commitment to safety and compliance.
• A passion for the automotive industry and customer satisfaction.
• Valid drivers license with an acceptable, safe driving record.
• High school diploma or the equivalent.