Automotive Service Manager

Job Type

Full-time

Description

McMahon's Best-One is a family owned company that has been in business in Fort Wayne since 1969. Here at McMahon's Best-One, we are committed to our customers, the services we provide, our local community and to our fantastic employees.

Currently, we are looking for a Automotive Service Manager to join our family. Our Managers directly supervise and coordinate all employees in the retail store; perform management functions such as purchasing, budgeting, accounting, and personnel work. Other duties include:

• Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
• Monitor work levels and review performance
• Recommend personnel actions, such as hires, promotions, discharges, and discipline.
• Conduct or arrange for employee training
• Compile personnel records, such as time and production records, test results, etc. as required.
• Greet customers and ascertain customer needs/desires
• Explain and obtain approval from customers for unexpected repairs
• Answer telephones
• Look up items on computer
• Enter orders
• Prepare estimates
• Compute sales prices, total purchases, and process payments
• Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
• Inventory and requisition materials and supplies
• Meet with vendors and suppliers regarding service products
• Oversee completion of work, using equipment such as hand tools or gauges to verify compliance with standards

• Inspect and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violations
• Investigate accidents/injuries and prepare reports of findings.
• Maintain hazmat book per OSHA
• Prepare and administer department budget, coordinate purchases
• Meet the requirements outlined in the company's evaluation form

• Excellent written and verbal communication skills
• Ability to take care of the customers' needs while following company procedures
• Ability to make critical decisions while following company procedures
• Ability to allocate authority and/or task responsibility to appropriate people.
• Ability to influence others to perform their jobs effectively and be responsible for making decisions
• Ability to find a solution for or to deal proactively with work-related problems.

• Lifting: Frequent lifting over 20 pounds from ground to chest high.
• Squatting, bending, and twisting: occasional
• Standing for extended periods of time.
• Vision (Near, distance, Color, Peripheral, Depth Perception)
• Sense of sound (Ringing telephones, alarms, horns and motorized equipment)
• PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)
• Environment: Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
• High school graduate or general education degree (GED); college degree preferred
• 3-5 years related experience
• Valid driver's license; driving record must meet company's insurance requirements
• Ongoing training is required per company's standards
• Must be competent in MS Word, Excel, and point of sale software
• Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner
• Ability to operate a flat-rate computer system (Mitchell, All-Data, or equivalent) and to learn the company's flat-rate computer system