Ken Ganley Hyundai of Norwalk is looking for a Service Manager to manage the activities of our high-volume service department, meet performance targets, and ensure exceptional customer service is practiced.
If you're the kind of leader who takes pride in creating smooth processes, building trust with your team, and delivering an exceptional customer experience, we’d like to speak with you. Your leadership will be valued, your team supported, and your career given room to grow across the expansive Ken Ganley Auto Group.
We offer:
- $90,000 - $120,000+ annual income potential
- Health, Dental & Vision insurance
- 401(k) Retirement Plan with Company Match
- State-of-the-art, Air-conditioned & Heated Facility
- Paid Vacation, Holidays & Sick Time
- Closed on Sundays
- A positive and professional team environment
- A supportive atmosphere with opportunity for career growth
Responsibilities:
- Oversee the service department operations, ensuring efficient workflow and high-quality service.
- Lead, train, and motivate a team of service advisors and technicians to achieve their best performance.
- Manage customer interactions, addressing any concerns and ensuring satisfaction with service provided.
- Analyze service department performance metrics and implement strategies for improvement.
- Collaborate with other departments to ensure seamless service and customer satisfaction.
Qualifications:
- Required: Proven experience in an automotive service management role.
- Required: Excellent communication and customer service skills.
- Required: Knowledge of automotive repair processes and service department operations.
- Strong leadership presence with the ability to motivate and hold teams accountable
- Experience with CDK, Reynolds, or similar DMS
- Valid driver’s license and acceptable driving record
Thank you for considering us!
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.