Automotive Service BDC Toyota

Empire Automotive Group

Huntington Station, NY

JOB DETAILS
SALARY
$17–$18 Per Hour
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Calendar Management, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Industry Standards, Interpersonal Skills, Multitasking, Organizational Skills, Process Development, Record Keeping, Resolve Customer Issues, Retail, Sales, Team Player, Vision Plan
LOCATION
Huntington Station, NY
POSTED
30+ days ago

Job Description

Service BDC Guest Relations – Toyota Huntington

A strong first impression is essential in the automotive service experience. As a Guest Relations Representative, you will serve as the welcoming and helpful voice for customers reaching out with their service needs. This role offers a base salary plus commission, providing competitive earning potential based on performance.

Responsibilities

  • Answer customer inquiries and schedule service appointments
  • Follow up with customers on upcoming or overdue service needs
  • Maintain accurate records using the CRM tracking system
  • Foster positive relationships with teammates, service teams, and dealership management
  • Participate in team and process development sessions to enhance efficiency

 

Qualifications

  • Reliable, self-motivated, and ambitious mindset preferred
  • Excellent communication, interpersonal, and organizational skills
  • Strong listening and empathy skills to support customer interactions
  • Ability to thrive in a fast-paced, results-driven environment
  • Minimum of one year of customer-facing service or telephone support experience
  • Friendly, enthusiastic, and dependable with a positive, team-oriented attitude
  • Open to constructive feedback for ongoing growth and development
  • Strong computer and multitasking skills

 

Join our team!

The responsibilities outlined above represent core duties but are not limited to additional tasks assigned by a supervisor. In a retail automotive dealership, customer satisfaction is our highest priority—come grow with us!

Equal Opportunity Employer
We are committed to fostering an inclusive workplace and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only  do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.  Come grow with us!

Benefits

  401k Plan 

Paid time off (PTO) 

Competitive Pay Plans 

Health Insurance 

Dental Insurance 

Vision Plans 

Promotion from within

About the Company

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Empire Automotive Group