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Automotive Service Advisor

Bob King Auto

Winston Salem, NC

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JOB DETAILS
SKILLS
Automotive Repair and Maintenance, Background Investigation, Communication Skills, Community Support, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Driver's License, Leadership, Maintenance Services, Multitasking, Organizational Skills, Pricing, Repair Orders, Resolve Customer Issues, Vision Plan
LOCATION
Winston Salem, NC
POSTED
Today
Now Hiring: Automotive Service Advisors

Join a Fast-Paced Dealership Service Team Built on Growth, Customer Care, and Winning Together!

Are you a strong communicator who enjoys helping customers, solving problems, and working in a high-energy environment? We are looking for a motivated Automotive Service Advisor to join our service team.

As a Service Advisor, you are the connection between the customer and the technician. You will guide customers through their service visit, set clear expectations, communicate repair recommendations, and help deliver a professional, positive experience from start to finish.

What You'll Do
  • Welcome customers with professionalism and urgency.
  • Listen carefully to customer concerns and document them accurately.
  • Create clear, detailed repair orders.
  • Communicate inspection results, maintenance needs, repair timelines, and pricing.
  • Work closely with technicians, parts, and management to keep vehicles moving.
  • Follow up with customers throughout the repair process.
  • Build trust by setting accurate expectations for diagnostics, repairs, recalls, and maintenance.
  • Review service history and present needed maintenance recommendations.
  • Help drive customer satisfaction, retention, and department growth.
  • Be part of a team that values accountability, communication, and results.
What We're Looking For
  • Positive attitude and strong work ethic.
  • Excellent communication and customer service skills.
  • Ability to multitask in a busy service drive.
  • Professional appearance and dependable attendance.
  • Organized, detail-oriented, and comfortable with technology.
  • Automotive experience is preferred, but we are willing to train the right person.
  • Valid driver's license required and pre hire background check.

Why Join Our Team?

? Competitive pay with performance-based earning potential
? Career growth opportunities
? Ongoing training and coaching
? Supportive leadership team
? Health, dental, and vision insurance options
? Paid time off
? Team-focused environment with real opportunity to grow

Schedule

Full-time position. Some Saturdays may be required.

Ready to Start a Career, Not Just a Job?

We are looking for someone who wants to grow, succeed, and be part of a winning team. If you enjoy working with people, staying busy, and making a difference every day, this could be the opportunity for you.

Apply today and take the next step in your automotive career!

About Us - The Bob King Automotive Group - Bob King Hyundai, Bob King Kia, Bob King Mazda, and Genesis of Winston Salem

Since 1968, the Bob King Automotive Group has been serving the North Carolina Triad area. We are a family-owned company, and our commitment to customer service has been the hallmark of each of our dealerships, as well as our deep commitment to serving and supporting the community. Our employees are our internal customer! We want everyone that joins the team to feel that same level of customer service, care, and appreciation for the job you do that we provide to our customers daily. We are always looking for talented, self-motivated individuals to join our team. This is an excellent opportunity with growth and long-term career potential.

About the Company

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Bob King Auto