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Automotive Service Advisor

LESLIE T HASKINS INC

Wellesley, MA

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JOB DETAILS
SKILLS
Automotive Repair and Maintenance, Communication Skills, Compensation and Benefits, Corrective Action, Cost Estimates, Customer Support/Service, Database Technology, Dental Insurance, Develop and Maintain Customers, Health Insurance, Maintenance Services, Organizational Skills, Process Development, Record Keeping, Repair Orders, Sales, Team Player, Track Customer Issues, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Wellesley, MA
POSTED
26 days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Job description: 
Haskins Automotive is seeking a full-time experienced Service Advisor.  
 
Competitive compensation and benefits package with significant opportunity for career growth. 
 
Haskins Automotive is a full-service independent dealer shop located in downtown Wellesley.  
 
All inquiries will be handled in strict confidence.  
 
Automotive Service Advisor Job Description:  
Initiates automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport and records.  Strong customer service and communication skills are required.   
 
Schedule is 7:30am- 5:00pm Monday-Friday and 1 Saturday per month 8:00am- 1:00pm. 
 
Automotive Service Advisor Job Duties: 
-Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules. 
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment. 
-Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. 
-Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. 
-Maintains automotive records by recording problems and corrective actions planned. 
 
Skills/Qualifications: 
-Sales driven individual who is extremely organized and goal oriented 
-Self-starter with capability to implement and develop new processes 
-Successfully communicate with others with the ability to work collaboratively within a team 
-Minimum of three years of experience as an automotive service writer 
-Service advisor experience focused on European brands is preferable 
 
Haskins Automotive benefits include: 
-Health Insurance w/ Company Contribution  
-Dental Coverage 
-Vision Coverage 
-401(K) Retirement Plan w/ Percentage Match! 
-Paid Holidays 
-Paid Personal Time Off (PTO) Days- 13 Days per Year! 
-Paid Training & Career Development Program 
-Employee Purchase Plan 
-AFLAC Voluntary Benefits Package 
 
License/Certification: 
  • Driver's License (Required) 
Work Location: In person 

About the Company

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LESLIE T HASKINS INC