Service Advisor (Independent Auto Repair Facility)
Join a fast-paced, community-trusted independent repair facility that’s been proudly serving our neighbors for 13+ years and we’re always on the lookout for new talent to help our team grow. We value curiosity, collaboration, and a customer-first approach. If you’re passionate about cars and customer service, we’d love to hear from you.
What you’ll do
Be the friendly, trusted primary contact for customers, translating vehicle needs into clear, accurate recommendations
Educate customers on repairs, timelines, and costs with professionalism and a positive attitude
Collaborate with technicians to ensure timely, quality service and transparent estimates
Manage appointments and maintain a smooth, efficient workflow in a by-appointment shop
Utilize Tek-Metric and other diagnostic resources to support diagnoses and explanations
Maintain better than dealership-like professionalism and high customer satisfaction in an independent shop setting
Requirements
Exceptional customer service and communication skills
Clean, insurable driving record; ability to pass background check and drug test
5+ years of experience in the automotive industry
Strong automotive knowledge with the ability to clearly explain needed repairs
Friendly, courteous, team-oriented, and capable of multi-tasking
Proficient computer skills and familiarity with the independent repair sector
Tek-Metric fluency or willingness to become proficient
What we offer (Why you want to be part of our team)
Competitive compensation package
Health insurance
No weekends (Monday–Friday, 7:30 AM – 5:30 PM)
Paid vacations: 1 week then 2 weeks
IRA retirement plan with a 3% company match
Ongoing training and continuing education
Financial support for training, ASE tests, and destination training
Paid uniforms
Holiday pay and sick day pay
Team production Bonus plan in place, earn from 0 up to 24 additional days of pay
Sign-on bonus for qualified, skilled candidates
Why you’ll love working here
Respectful, collaborative team culture
Strong work-life balance in a busy yet manageable shop
A growing independent facility with clear opportunities for career advancement
Commitment to ongoing professional development and industry certifications
Own your role and drive your own success every day
A welcoming environment for referrals; we’re always expanding our team with great people
We’re always seeking enthusiastic new talent to join our growing team. If you’re ready to contribute to a trusted local shop and build a rewarding career, we’d love to hear from you.
How to apply
Please submit your resume and a brief cover note highlighting your automotive experience and customer service strengths. If you know someone who would be a great fit, feel free to refer them, we value great referrals and teamwork.