Automotive Service Advisor

AAA

Tucson, AZ

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JOB DETAILS

SALARY

$89,000–$140,000 Per Year

SKILLS

ASE, Administrative Skills, Automotive Industry, Automotive Repair and Maintenance, Business Support, Communication Skills, Computer Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, Establish Priorities, Interpersonal Skills, Lift/Move 40 Pounds, Maintenance Services, Mathematics, Negotiation Skills, Performance Management, Presentation/Verbal Skills, Record Keeping, Repair Orders, Retail Management, Sales, Schedule Development, Service Delivery, Spreadsheets, Tuition Reimbursement, Vehicle Driving, Web Browsers, Willing to Travel, Word Processing, Writing Skills

LOCATION

Tucson, AZ

POSTED

2 days ago

Are you Looking to Drive Your Career Forward?

Join Our Team and Enjoy a Rewarding Career!
At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $89,000 - $140,000. We offer a wide range of benefits to Team Members to helpplan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class:

11 Paid Holidays
Up to 17 days PTO first year - start earning day one, 22 days off in year two
Best in Class Benefits - Medical, Dental, Vision, wellness program and more!
401K Matching $1 to $1 up to 6% annually
Tuition reimbursement for ASE Certifications
State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins
A free AAA Membership and numerous employee discounts
Trusted Brand for over 120 years with 65 Million+ members in North America
Closed Sundays

Job Profile Summary
The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Essential Duties
• Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
• Accurately document repairs, diagnostic and maintenance work into shop management system
• Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
• Sources and estimates all needed parts for repairs to customer vehicles
• Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
• Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
• Performs minimal record keeping and other administrative functions required to support the business
• Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities
• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
• Effective organization, interpersonal and negotiation skills
• Ability to work scheduled hours as necessitated by business need
• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
• Strong Member service focus
• Automotive/mechanical background
• Ability to drive vehicles equipped with manual transmission
• Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification/ Requirements
• Must possess a valid driver's license with a safe driving record
• High School Diploma or equivalent certification (GED)
• 3-5 years industry experience in auto repair
• Automotive Service Excellence certification desired

Work Environment/Physical Requirements
• Ability to lift and or carry up to 40lbs
• Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

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About the Company

AAA

We are a member based organization that prides ourselves on providing exemplary service to maximize member satisfaction. Our environment is one of collaboration, team work and positivity. OAC provides a healthy work/life balance, striving for an atmosphere that concentrates on wellness, productivity and success. We all take part in holding ourselves accountable, individually as well as collectively to stay progressive leaders in supporting our community. OAC stays committed on our daily accomplishments to continue helping our members stay safe and worry free.

COMPANY SIZE

1,000 to 1,499 employees

INDUSTRY

Automotive Sales and Repair Services

FOUNDED

1977

WEBSITE

http://ohio.aaa.com/