Automotive Service Advisor

Pay: Competitive Salary + Commission

FREE Employee Health Insurance | High-Volume Toyota Store | Salary + Commission | Career Growth | Family-Owned Since 1933

Why Join Our Team?

Service Advisor Benefits & Perks

• Competitive Salary + Commission Compensation
• FREE Employee Health Insurance
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Voluntary life insurance
• Disability, accident, and specified disease insurance
• 401(k) eligibility
• Paid holidays and Paid Time Off
• Employee discounts
• Career advancement opportunities
• Ongoing training and professional development
• Family-oriented work environment
• Supportive management team
• High-volume Toyota service department
• Stable, full-time employment

Modern Toyota of Boone is seeking an experienced Automotive Service Advisor to join our growing service team. This is an excellent opportunity for a customer-focused professional looking to build a rewarding career in a fast-paced, high-volume Toyota dealership.

As part of Modern Automotive Network, a 4th-generation family-owned company serving customers since 1933, we believe our employees are the foundation of our success. For more than 90 years, Modern has built its reputation on integrity, innovation, customer service, and investing in its people. Unlike large corporate dealer groups, our leadership remains hands-on and committed to helping employees grow both professionally and financially.

If you are motivated by customer satisfaction, earning potential, and career advancement, we want to hear from you.

Position Summary

The Automotive Service Advisor serves as the primary point of contact between customers and the service department. The ideal candidate will excel at building relationships, communicating repair recommendations, and ensuring every customer receives an exceptional ownership experience.

This position offers strong earning potential through a salary plus commission compensation structure in a high-volume service department.

Responsibilities

• Greet customers in a timely, friendly, and professional manner
• Advise customers on vehicle maintenance and repair recommendations
• Educate customers on manufacturer-recommended services
• Prepare complete and accurate repair estimates for labor and parts
• Schedule service appointments and manage repair orders
• Communicate vehicle status updates throughout the repair process
• Handle incoming phone calls and customer inquiries
• Coordinate repairs with technicians and parts personnel
• Maintain high levels of customer satisfaction and retention
• Follow up with customers as needed to ensure a positive experience

Requirements

• 2+ years of Automotive Service Advisor experience preferred
• Dealership experience preferred
• Exceptional customer service skills
• Strong organizational and follow-up abilities
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Ability to occasionally lift up to 70 pounds
• Valid driver's license required

Compensation

Salary + Commission

Compensation is based on:

• Automotive Service Advisor experience
• Customer satisfaction performance
• Service sales performance
• Overall productivity and department success

Job Type: Full-time

Why Advisors Choose Modern Toyota of Boone

• High-volume Toyota service department
• Established customer base
• Strong earning potential
• Family-oriented culture
• Long-term career growth opportunities
• Supportive leadership team
• Beautiful mountain community with outstanding quality of life

Equal Opportunity Employer

Modern Toyota of Boone is an Equal Opportunity Employer and Drug-Free Workplace. We are committed to creating an inclusive workplace where employees can build long-term, successful careers.