Matt Bowers Hyundai | Slidell, LA
Matt Bowers Hyundai is seeking a personable, customer-focused Service Advisor to serve as the primary liaison between our customers and service technicians. This role is essential to delivering an exceptional service experience while ensuring accurate communication, efficient workflow, and customer satisfaction.
As a Service Advisor, you will greet customers, listen to their concerns, schedule service appointments, estimate repair costs, and coordinate closely with our technician team to ensure repairs are completed accurately and on time.
Key ResponsibilitiesGreet service customers promptly and professionally
Listen to customer concerns and document vehicle issues accurately
Schedule service appointments and manage repair timelines
Consult with technicians regarding required repairs and alternatives
Provide clear explanations of recommended services, parts, and repair options
Answer customer questions regarding service outcomes, warranties, and costs
Coordinate vehicle drop-off and pick-up schedules
Conduct vehicle inspections, verify insurance where applicable, and perform test drives as needed
Communicate service updates and completion times to customers
Maintain positive customer relationships to encourage repeat business
Manage service workflow to ensure efficiency and productivity
Liaise with parts and technicians to ensure parts availability
Accurately review services rendered, explain invoices, and process payments
Associate's degree in mechanics or a related field (preferred, not required)
Prior experience in automotive service, advising, or related roles (preferred)
Strong understanding of automotive technology and the automotive industry
Proficiency with dealership and industry-specific software
Excellent customer service, interpersonal, and communication skills
Strong organizational, decision-making, and problem-solving abilities
Ability to communicate effectively with customers, technicians, and management
Competitive compensation based on experience
Stable, high-volume service department
Professional training and growth opportunities
Team-oriented, customer-focused work environment
If you're driven by customer satisfaction and thrive in a fast-paced automotive environment, we encourage you to apply today.