Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation Standards, Follow Through, Health Insurance, Maintenance Services, Organizational Skills, Presentation/Verbal Skills, Repair Orders, Retail Management, Sales, Sales Presentation, Training/Teaching, Vision Plan
- Dental insurance
- Employee discounts
- Health insurance
- Parental leave
- Vision insurance
- 401(k)
Overview
We are seeking an experienced Automotive Service Advisor to join a fast-paced, high-performing repair facility. This role is ideal for someone who understands that great service advising is more than customer hospitality. It requires strong communication, solid automotive knowledge, sales ability, follow-through, and a genuine sense of ownership.
Our ideal candidate knows how to build trust with customers while also identifying legitimate service opportunities, presenting recommendations clearly, and helping drive repair order value through strong process and communication.
Key Responsibilities
- Greet customers professionally and document vehicle concerns accurately
- Review vehicle history, declined work, and maintenance needs
- Present repair and maintenance recommendations in a clear, confident, and professional manner
- Build value for needed services and help customers make informed decisions
- Follow up on pending work, declined work, and deferred maintenance opportunities
- Communicate effectively with internal teams to support workflow and customer experience
- Close repair orders accurately and maintain a high standard of documentation and follow-through
Qualifications & Skills
- Prior experience as an Automotive Service Advisor is required
- Strong communication and customer relationship skills
- Ability to present and sell automotive repair and maintenance recommendations
- Working knowledge of vehicle maintenance schedules and common service needs
- Ability to review vehicle history and identify service opportunities proactively
- Strong organizational skills, accountability, and professionalism
- Comfortable working in a process-driven, performance-based environment
- Computer and technology savvy, with the ability to learn and work efficiently within shop management systems
- Experience with Tekmetric is a plus
What We’re Looking For
We are looking for someone who can combine strong customer service with strong service advising. That means not just greeting customers well, but also understanding the vehicle, recognizing opportunities, communicating value, and following through at a high level. The right person for this role is proactive, coachable, detail-oriented, and confident in both customer communication and sales execution.
Compensation
Compensation will depend on experience and performance. We are prepared to pay well for the right candidate.
Why You’ll Love It Here
- You’ll be part of a team that cares about people — not just cars.
- Every day brings a new opportunity to make someone’s day better.
- We offer training, growth opportunities, and a supportive team that treats you like family.
J
JNF BROTHERS INC (SAN RAMON)