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Automotive Service Advisor - Rockville Centre GMC

Group 1 Automotive, Inc.

Rockville Centre, New York

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JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Consumer Protection, Cost Estimates, Customer Experience, Customer Relations, Customer Support/Service, Driver's License, Federal Laws and Regulations, High School Diploma, Maintenance Services, Presentation/Verbal Skills, Retail, Sales, State Laws and Regulations, Team Player, Writing Skills
LOCATION
Rockville Centre, New York
POSTED
9 days ago
About Us: Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Overview:

 

Rockville Centre GMC is seeking an Automotive Service Advisor to join our team. This role is ideal for driven professionals who thrive in a fast-paced service environment, enjoy working with customers, and can confidently recommend maintenance and repair services.

 

If you’re energetic, customer-focused, and motivated by results, this is a great opportunity to grow your career with a respected automotive group.

Responsibilities:
  • Meet and greet service customers promptly in a professional and courteous manner
  • Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
  • Meet requirements of the state and federal law for automobile repair and consumer protection
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
Qualifications:
  • Automotive Dealership Service Advisor experience is strongly preferred
  • CDK experience is a plus
  • High school diploma or equivalent
  • Valid driver license in the state that you will work and a good driving record
  • Great attitude with high-energy personality
  • Excellent customer service skills
  • Professional appearance and work ethic
  • Ability to work well in a process driven environment
  • Outstanding communication skills in both verbal and written

The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in  compensation reasonably expected for this position is $50'000-$122,000 a year.

Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.

About the Company

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Group 1 Automotive, Inc.