Automotive Service Advisor
Peruzzi Mitsubishi
140 Lincoln Highway
Fairless Hills, PA 19030
Peruzzi Mitsubishi is looking for a high-energy, aggressive, customer-focused Service Advisor to join our fast-paced service department.
This is not an order-taker position. We're looking for a professional who knows how to drive the lane, build relationships, increase RO averages, and create an exceptional customer experience from write-up to delivery.
If you thrive under pressure, know how to sell maintenance the right way, and can manage workflow with urgency and precision - we want to talk to you.
What You'll Do: Greet customers immediately and professionally upon arrival
Act as the liaison between customers and technicians
Accurately document customer concerns and repair descriptions
Consult with technicians regarding necessary repairs and alternatives
Present service recommendations clearly and confidently
Schedule appointments and manage workflow efficiently
Provide accurate repair estimates and timelines
Verify warranty coverage and explain service protections
Upsell maintenance services and value-added options
Communicate repair updates and vehicle pick-up times
Ensure all services and costs are clearly explained before delivery
Process payments and close repair orders properly
Maintain strong CSI and repeat customer relationships
Automotive service advisor experience preferred
Strong understanding of automotive systems and technology
Ability to manage multiple repair orders simultaneously
Strong selling ability without sacrificing customer trust
Excellent communication and interpersonal skills
Experience with dealership management software
Highly organized and results-driven mindset
Competitive pay plan with strong earning potential
Performance-based bonuses
Medical benefits
Supportive, team-focused work environment
Opportunity to grow within the Peruzzi Automotive Group
If you're ready to take control of the service drive, build long-term customer relationships, and maximize every opportunity that pulls into the lane - apply today.
This is your opportunity to join one of the most respected dealerships in the region.