Automotive Service Advisor

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Job Summary: We are looking for a Service Advisor to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments.

BENEFITS

Whaling City Ford is seeking a dedicated and customer-focused Service Advisor to join our team in New London, CT. The ideal candidate will act as a liaison between customers and our service department, ensuring a smooth repair and maintenance experience while delivering exceptional customer service. This role requires strong communication skills, a passion for the automotive industry, and the ability to manage multiple tasks efficiently.
Responsibilities

• Greet customers promptly and courteously, understanding their vehicle service needs.
• Write repair orders and communicate service options, costs, and timelines clearly to customers.
• Coordinate with technicians to provide accurate and timely updates on vehicle status.
• Maintain accurate records of customer interactions, vehicle repairs, and service history.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Assist in managing service appointments and workload to optimize workflow.
• Promote additional services and products to enhance customer experience and service department profitability.

• High school diploma or equivalent; additional automotive training or certification is a plus.
• Previous experience in automotive service advising or a customer service role preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficient with computer systems and software related to service departments.
• A passion for cars and automotive service is highly desirable.

• Competitive compensation ranging from $50,000.00 to $95,000.00 per year, paid weekly.
• Opportunities for professional growth and development within Whaling City Ford.
• Supportive work environment with a focus on teamwork and customer satisfaction.
• Comprehensive benefits package including health insurance, paid time off, and retirement plans.

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
• Actively listen to customers, answering their questions, and directing them appropriately as they request
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Advise maintenance recommendations
• Confirm scheduled and missed appointments

• Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable and eager to improve
• Clean driving record and valid driver's license