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Automotive Service Advisor

Farris Motor Company

Morristown, TN

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Business Growth, Calendar Management, Coaching, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, Embedded Systems, Fast Food, Health Insurance, Maintenance Services, Mathematics, Metrics, Resolve Customer Issues, Retail, Tablet PC, Team Player, Telephone Skills, Time Management, Top Sales Rep, Training/Teaching, Transaction Processing/Management
LOCATION
Morristown, TN
POSTED
14 days ago
SERVICE ADVISOR - FARRIS AUTO GROUP

JOIN A DEALERSHIP BUILT ON HONEST WORK AND REAL GROWTH

For over 90 years, Farris Motor Company has earned trust by doing business the right way. We're family-owned, locally rooted in East Tennessee, and we operate three locations serving the Morristown and Jefferson City communities. We're not looking for people who mentally clock out at five. We're looking for Service Advisors who genuinely care about customers, who want to build real relationships, and who see this job as the beginning of something bigger.

We're hiring Service Advisors across the Farris family. The Farris family is growing, and we need sharp, hungry advisors ready to make real money and prove themselves every single day.

WHAT YOU'LL DO

• Answer inbound customer calls and schedule service appointments with precision and professionalism
• Ask strategic questions to understand customers' service history and vehicle needs—really listen
• Check customers in and out, following a consistent service process that builds trust
• Provide real-time updates to customers throughout their repair or maintenance visit
• Recommend appropriate maintenance or repair services based on findings and genuine customer care
• Build lasting relationships with customers through trust and integrity in every interaction
• Verify and update customer contact information accurately during each visit
• Utilize computer and tablet systems to document and complete service records with attention to detail
• Work as part of a 2-3 person advisor team, supporting each other to accomplish shared goals
• Measure your own performance on what actually matters: happy customers who believe we care

WHAT YOU BRING

• Character: You're honest, dependable, and you do what you say you'll do
• Hunger: You want to succeed, you're willing to learn, and you're not afraid of hard work
• Customer service mindset: You genuinely care about helping people, not just processing transactions
• Strong communication skills: You can explain things clearly, both written and verbal
• Proficiency with computers and online systems: You can learn new software quickly
• Enthusiasm and coachability: You're willing to be trained and you ask questions when you don't know something
• Reliability: You show up, you're on time, and you're mentally present when customers need you
• Basic automotive knowledge is helpful, but not required—we'll teach you


REAL TALK ABOUT EXPERIENCE

We don't require prior service advisor experience. We don't require prior automotive industry experience. What we require is character and hunger.

If you've worked in customer service, that's a plus. If you've handled phones, that's a plus. If you've worked retail or hospitality and learned how to care for customers, that counts.

But honestly? We'd rather hire someone with zero advisor experience who genuinely cares and wants to build something than hire someone with five years of experience who's just collecting a paycheck.

Here's why: We can teach you how to write an RO. We can teach you how to use our systems. We can teach you the technical side of automotive service. What we can't teach you is character. Either you care about doing right by people, or you don't. Either you're hungry to succeed and willing to work for it, or you're not.

If you're hungry and willing to be coached, this is the place for you.


WHAT THIS JOB ACTUALLY PAYS

Weekly Guarantee + Commission

REAL NUMBERS (NOT PROMISES):

Here's the math that matters:

Top performers who excel at building customer relationships and recommending appropriate services can exceed $70k+ annually.

This is real money for someone who cares, works hard, and lasts.

WHAT WE OFFER

• Paid Training: We invest in teaching you the business
• Healthcare: Health insurance coverage available Company pays 50% of employee cost. 
• 401(k) Match: Employer matching for your future
• Paid Holidays and Vacation: Because work-life balance matters
• Atmosphere Built on Teamwork: You work as part of a small 2-3 person team that supports each other
• Advancement Opportunity: Pathway to Lead Advisor or Service Manager roles as the business grows
• Respect: You're not a number here—you're part of the Farris family

THE FARRIS WAY — OUR CORE VALUES

We're not generic. Here's how we actually operate:

TAKE OWNERSHIP — You care about the quality of your work because it reflects on all of us. When a customer calls back with a problem, you own it. No passing the buck.

COMMUNICATION KING — You say what you mean, you do what you say, and you eliminate the guesswork. Clear communication prevents 90% of headaches in service.

BE THE 1% — You don't settle for "just processing an RO." You turn every customer interaction into an opportunity to blow them away. You go the extra 1%.

SELF-REFLECTION — You look in the mirror first. When something doesn't go right, you take 100% responsibility. You're coachable because you know the only thing you control is your effort.

CHAMPIONS MINDSET — You're positive, driven, and solution-focused. You see problems and think "how do we fix this?" not "that's not my job."

If this sounds like you, keep reading.

WHY CUSTOMERS MATTER MORE THAN RO COUNT

Here's the thing: We measure your performance on Standard ELR, HRO, and tech proficiency. Those are real metrics that matter.

But the metric that actually drives everything? Happy customers who believe we care.

Because here's the truth: If customers believe you care, they'll come back. They'll recommend you to their friends. They'll trust your recommendations. And that's where real income comes from—not from gaming the system or upselling people stuff they don't need, but from genuinely helping customers solve their problems.

We care. We're not saying that to sound nice. It's embedded in how we operate. And we want advisors who actually believe that and live it.

WHY FARRIS ADVISORS STAY

We're growing because our advisors make real money, build real relationships with customers, and work for people who genuinely invest in them. 

Your personal goals matter to us. If you want to become a Lead Advisor, we'll give you the opportunity. If you want to move into Service Management, we'll develop you for it. If you want to build your own financial security through real earning potential, this job delivers that.

You're not just getting a paycheck. You're betting on Farris, and Farris bets on you.


THE REAL TALK

This job is not for everyone:

• You need to actually care about customers, not just process paperwork
• You're expected to show up on time, every time, and be mentally present
• You'll be held accountable for accuracy and professionalism
• We're hiring for character and hunger—not resume credentials
• If you're looking for a job where you can coast, this isn't it

If you're hungry, you're coachable, you care about doing right by people, and you're ready to build something real, let's talk.


HOW TO APPLY

Ready to join the Farris family? Apply now with:
- A brief note about your work history (doesn't need to be in service)
- Why you're interested in this opportunity
- Why you think you'd be good at building customer relationships
- Any customer service experience you have (if applicable)

What we're really looking for: Your character, your hunger, and your willingness to be coached.

Farris Motor Company is an Equal Opportunity Employer. We hire the best person for the job—period.

LOCATIONS HIRING

Farris Motor Company – Jefferson City, TN
Farris Ford – Morristown, TN
Farris Jeep Chrysler Dodge Ram – Morristown, TN

The Farris family is growing. Your next career move starts here.

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About the Company

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Farris Motor Company