Now Hiring: Service Advisor
Jackson, MS
Walt Massey is looking for an experienced, customer-focused professional to lead our service drive and help us deliver an exceptional ownership experience from day one.
If you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering top-tier service, this is your opportunity to grow your career with a company that invests in its team.
Why Join Walt Massey?
We’re committed to your success. From day one, you’ll receive hands-on training, ongoing development, and the support you need to build a long-term career in automotive service leadership.
What We Offer
- Health, dental, and vision insurance
- 401(k) with company support
- Paid holidays and vacation time
- Paid, hands-on training
- Advancement opportunities within a growing organization
What You’ll Do
- Lead the daily operations of the service drive and ensure smooth workflow
- Deliver prompt, professional, and friendly service to every customer
- Take ownership of the customer experience from arrival to completion
- Provide concierge-level support for all customer inquiries (phone & in-person)
- Maximize technician productivity by efficiently dispatching work
- Answer questions related to vehicle concerns, services, and warranties
- Assist with diagnosing issues and coordinating parts and repairs
- Monitor and maintain high Customer Satisfaction (CSI) scores
- Oversee warranty processes and ensure compliance with policies
- Support and help lead the service team while fostering a positive work environment
- Maintain strong relationships with manufacturers and internal teams
What We’re Looking For
- Organized, outgoing, and customer-focused personality
- Experience in an Automotive Service Department
- Proven ability to lead, manage, and motivate a team
- Strong communication and time management skills
- Professional appearance and demeanor
- Track record of service success and customer satisfaction
- Self-motivated with the ability to work independently
- Team-oriented mindset
- Valid driver’s license with a clean driving record
Be Part of the Beginning
This is more than a job—it’s your chance to help build a service department and set the standard for excellence in Jackson.
Apply today and grow your career with Walt Massey!