Automotive Service Advisor | Heritage Catonsville

Automotive Service Advisor / Service Writer

Heritage Catonsville is looking for an experienced, energetic Automotive Service Advisor / Service Writer to join our busy Service Department. Our Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.

Experience Everything MileOne has to Offer:

• $31,200 - $120,000 with unlimited earning potential
• Great opportunities for career advancement
• Positive, success-driven work environment
• Training and mentoring opportunities

Service Advisor Responsibilities:

• Provide customer service to include vehicle service care and manufacturer's warranty specifications
• Schedule and manage service appointments and service estimates
• Address and resolve customer complaints

Service Advisor Qualifications:

• 2+ years' dealership experience in automotive service writing
• Reynolds Ignite experience, preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
• Working knowledge of basic car functions, characteristics, and operations

Our MileOne Employee Advantage:

MileOne believes that caring for our employees is the most important step in creating a positive workplace and a successful company. MileOne offers many exclusive benefits and programs designed to help our employees and their families succeed at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more. MileOne Autogroup is an equal-opportunity employer and maintains a drug-free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.