Automotive Industry, Automotive Repair and Maintenance, Communication Skills, Computer Skills, Cost Estimates, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Driver's License, Establish Priorities, Interpersonal Skills, Maintenance Services, Repair Orders, Retail, Sales, Stock Purchase Plans, Team Player, Time Management, Vision Plan
Group 1 GMC Coastal Bend is growing and seeking a high-quality, experienced Automotive Service Advisor to join our team! This is an opportunity to represent the GMC brand in a high-performing dealership environment committed to excellence in both service and customer experience.
The ideal candidate is passionate about customer service, thrives in a fast-paced setting, and enjoys building strong relationships with customers throughout the service process.
Responsibilities:
- Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
- Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
- Create detailed repair orders with clear, transparent cost and time estimates
- Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
- Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
- Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
- Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
- Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
- Build and maintain long-term customer relationships to drive retention and repeat business
Qualifications:
- Minimum 2 years of Service Advisor experience (dealership preferred)
- CDK experience is desired
- Interpersonal Communication Skills
- Basic Computer Skills
- Strong Desire to Provide an Exceptional Client Experience
- Ability to Achieve Targeted Goals
- High School Diploma or Equivalent
- Must have a Valid Driver’s License
We offer...
- Salary Base Pay Plan
- A Great Working Environment
- A Structured, Self-paced Career Path
- Management Opportunities
- Health, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
Equal Opportunity Employer:
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.G
Group 1 Automotive, Inc.