Automotive Industry, Automotive Repair and Maintenance, Background Investigation, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Emerging Technology, Establish Priorities, High School Diploma, Interpersonal Skills, Leadership, Maintenance Services, Order Management, Pricing, Service Delivery, Team Player, Time Management, Training Program, Training/Teaching, Up-Selling
Build a Career Focused on Service and Growth.
Tonkin Family Dealerships is seeking a motivated, customer‑focused Service Advisor to join our team. This is a great opportunity for individuals looking to build a rewarding career in the automotive industry.
As a Service Advisor, you will serve as the primary point of contact for our customers-guiding them through their vehicle's service and repair needs, communicating clearly, and ensuring an exceptional experience at every step.
Why Choose Tonkin Family of Dealerships?
- Competitive compensation and bonuses: Earn a competitive salary and bonuses for meeting and exceeding service sales targets
- Opportunities for advancement: Grow your career with our company, with opportunities to move into leadership roles or specialized positions
- Comprehensive training program: Stay up-to-date on the latest technologies and service techniques with our ongoing training and development opportunities
- State-of-the-art facilities: Work in modern, well-equipped facilities with the latest tools and technology
- Collaborative team environment: Join a supportive team of experienced technicians, advisors, and managers who work together to deliver exceptional customer service
- Customer-focused culture: Be part of a team that prioritizes customer satisfaction, building long-term relationships, and delivering personalized service experiences
Service Advisor Job Responsibilities
- Greet customers and provide expert guidance on vehicle service needs
- Advise customers on available services, repairs, and maintenance options, ensuring they are informed about their vehicle's condition
- Accurately create and manage service orders, providing detailed information to the technician team
- Work closely with the service department to ensure timely completion of services and repairs
- Upsell service products, maintenance packages, and accessories to meet customer needs
- Build and maintain strong relationships with customers, ensuring repeat business and high satisfaction
- Maintain clear communication with customers about the status of their vehicle and any additional services required
- Provide excellent customer service in a high-energy, team-oriented environment
Service Advisor Benefits and Compensation
In addition to competitive pay, our benefits are designed to support you and your family…
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
Service Advisor Qualifications
- High School Diploma or equivalent
- Prior automotive service or customer service experience preferred but not required
- Strong communication and interpersonal skills with the ability to interact with customers in a professional and friendly manner
- Ability to work in a fast-paced environment while maintaining a focus on customer satisfaction
Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Bring your drive, ambition, and people skills and apply today to start your automotive service career now!