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Automotive Service Advisor

Meineke - 2235

Clayton, NC

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JOB DETAILS
SKILLS
ASE, Automotive Industry, Automotive Repair and Maintenance, Best Practices, Billing, Communication Skills, Compensation and Benefits, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Document Management, Driver's License, English Language, Fleet Management, High School Diploma, Industry/Trade Analysis, Inventory Management Software, Maintenance Services, Marketing, Mentoring, Multilingual, Parts Sales, Point of Sale (POS) Systems, Profit & Loss Management, Record Keeping, Repair Orders, Resolve Customer Issues, Retirement Plan, Sales, Sales Management, Spanish Language, Team Lead/Manager, Team Player, Time Management, Training Program, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Clayton, NC
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Job Summary
We are looking for a Service Advisor with over 2 years of experience to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writing capabilities, and previous management experience. 

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including managing sales targets, overseeing automotive service professionals, addressing customer inquiries, and managing required documentation.


Benefits/Perks
  • Full-time position. 5 days a week. 
  • Lucrative Compensation Plan (Salary + Commissions). Weekly Direct Deposit Payroll. 
  • Life, Vision and Dental Insurance.
  • Retirement Plan with Company match.
  • Paid Time Off: Vacations, Sick Time and Holidays.
  • Employee Discounts on Automotive Parts.
  • Career Advancement Opportunities.
  • Cutting-Edge Tools and Equipment.
  • Family and Friendly Team Environment.
  • Work-Life Balance.
  • Individually Owned and Operated.
 Key Responsibilities
  • Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability.
  • Ensure repairs and maintenance tasks are completed in a timely manner.
  • Mentor employees on best practices for improving sales and customer service techniques.
  • Oversee day-to-day operations of the store.
  • Manage the flow of service paperwork, including manuals, invoices, repair orders, and maintenance records.
 Qualifications
  • At least two years of experience as an automotive service writer or service advisor is required. 
  • Excellent communication and customer service abilities.
  • Working knowledge of automotive parts, products, and services.
  • Proficiency in using POS systems and inventory management software.
  • Fleet Customers Management Experience.
  • Third Party Financing Experience.
  • Marketing Experience a plus.
  • ASE certification and bilingual (English - Spanish) capabilities are a plus.
  • High school diploma or GED required bachelor’s degree preferred
  • Valid state-issued driver’s license and clean driving record are required
Why Meineke?
  • Meineke values personal and professional growth. 
  • Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
  • Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
  • With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.

About the Company

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Meineke - 2235