Automotive Sales In-Store Support Manager will report to the Director, Finance & Training. This role will support various stores on the path to growth by implementing best practices in sales, customer service, inventory management, finance, paperwork, compliance and training. Theideal candidate will act as a coach and mentor to dealership staff, helping to drive performance and ensure operational excellence. This role requires extensive travel.
What You'll Do:
Lead and support dealership sales teams to meet or exceed sales targets while delivering outstanding customer experiences.
Train and implement effective sales processes and strategies across locations.
Ensure compliance with all regulatory standards and internal policies.
Promote a collaborative and high-performance work culture through coaching and professional development.
Drive improvements in dealership productivity, product penetration, and finance income.
Train Sales Managers on inventory management and reconditioning workflows.
Complete deal packages with no missing documents
Coach F&I Managers on product knowledge, menu selling, objection handling, and contract/documentation processes.
Guide Sales Managers on effective desking procedures.
Train sales staff on the dealership's "Road to a Sale" process.
Assist in recruiting top talent for front-end variable operations.
Foster strong cross-functional relationships to support team success.
Champion customer service excellence to maintain top-tier Net Promoter Scores (NPS).
What We're Looking For:
Proven experience (+5 Years) in automotive sales and finance is required.
Strong leadership and team development skills.
Excellent communication and interpersonal abilities.
Proficiency in dealership management systems and Microsoft Office Suite.
Willingness to travel regularly to dealership locations.
Previous HCS Management experience a Plus
Must be proficient in the use of Microsoft programs and able to learn and apply other digital networks
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
Travel will be assigned on project, on location for several weeks at a time - up to 70%
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.
Learn more about Hertz by visiting www.hertz.com
Hertz is an Equal Opportunity Employer.