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Automotive Repair Service Writer / Service Advisor

Inside Car Guys

Newbury Park, CA

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JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, High School Diploma, Maintenance Services, Multitasking, Preventative Maintenance, Repair Orders, Retail Management, Sales, Short Messaging Service (SMS), Team Player, Test Equipment, Time Management, Up-Selling, Writing Skills
LOCATION
Newbury Park, CA
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement

Benefits/Perks
  • Competitive Compensation
  • Great Work Environment
  • Career Advancement Opportunities
Company/Position Overview
We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Auto Repair Service Writer / Service Advisor to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment. 

Responsibilities 
  • Deliver superior customer service as the first point of contact for service customers 
  • Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs
  • Provide exceptional customer service that delivers repeat business
  • Accurately document customer concerns and vehicle symptoms
  • Create, manage, and update repair orders
  • Communicate vehicle diagnostics and repair needs clearly to technicians
  • Explain recommended repairs and maintenance services to customers
  • Upsell necessary and recommended repairs and preventative maintenance ethically
  • Provide timely status updates throughout the repair process
  •  Coordinate with technicians, vendors, and customers to ensure smooth workflow
  • Schedule, confirm, and follow up on service appointments
  •  Maintain a professional appearance, positive attitude, and high energy level 
  • Multitask efficiently in a fast-paced automotive repair environment 
Qualifications
  •  Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician 
  • Strong automotive repair knowledge and technical understanding 
  • Excellent communication, sales, and customer service skills 
  • Proven service sales ability 
  • Proven ability to maintain 5-star customer satisfaction ratings 
  • Experience working with repair shop management software
  • Comfortable using computers, texting, and digital communication tools
  • Ability to work effectively in a team-oriented, process-driven environment 
  • Familiarity with diagnostic and testing equipment
  • High school diploma or equivalent
  • Energetic, positive team player, and reliable 

About the Company

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Inside Car Guys