Automotive Product Support Specialist - Temecula, CA

OverviewAutomotive Product Support Specialist - Temecula, CA (Contingent Upon Contract Award)About Us: Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.General Function: A Tier one supplier is looking for Automotive Product Support Specialists with strong technical background and hands‑on expertise in vehicle systems. This role supports product litigation cases and lemon law claims by conducting vehicle inspections, researching vehicle history, evaluating case merit, and serving as a subject matter expert during arbitration and litigation proceedings. Serving as the main research agent gathering vehicle condition from multiple internal sources to support the customers' position related to possible arbitration proceedings.ResponsibilitiesThis position description is subject to change at any time as needed to meet the requirements of the program or company.Serve as the technical Subject Matter Expert for a domestic OEM clientConduct thorough vehicle inspections documenting conditions, service history, maintenance, and aftermarket equipmentPrepare and submit detailed technical reports in a timely fashionMaintain up‑to‑date knowledge of customers' product lines and automotive systemsCapture clear, accurate photos of vehicle(s) and componentsParticipate in arbitration and litigation of cases as related to lemon law claims.Meet established service level agreements for cases assignedQualificationsExperience:Minimum of 8 years related automotive service industry experienceCurrent ASE certifications A1 – A8, with L1 preferredStrong knowledge of automotive systems, diagnostic repair procedures and OEM scan toolsExcellent communication skills and experience working directly with customersProficiency with MS Word, Outlook and ExcelFamiliarity with the TREAD Act, Lemon Law, litigation and arbitration.Ability to act as a technical expert for trials and depositions.Experience writing detailed technical reportsExperience and professionalism in interfacing with claimants, courts and legal counselAbility to evaluate cases on technical meritExperience with warranty process and procedures for automotive OEM'sReliable transportationAbility to work independentlyAttention to detailAbility to upload and manage case documentsAbility for local and/or overnight travel as requiredEducation:Bachelor's degree in automotive technical school, business or related field10 years of relevant work experience with an associate's degree in applied science may be considered in lieu of a bachelor's degreeLocation:Temecula, CAWork Environment:This is primarily a work from home assignment to document and gather case details, but work will also be performed in a dealership service departments, parking lots (holding area) and/or shop bay settings. Work environment may involve exposure to various weather conditions, automotive fumes, fluids, noise, smells, sharp edges and bump hazards that require continuous use of personal protective equipment. Work may involve standing, sitting, walking (even, uneven areas), occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use.Travel Required:Yes, within your assigned geographic area and up to 25%, with some overnightsCompensation:$110K - $120KEqual Employment Opportunity StatementAt V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.#J-18808-Ljbffr