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Automotive Customer Service Representative

Ttec

Melbourne, FL

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Call Centers, Communication Skills, Consulting, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer Training, Detail Oriented, Diversity, Documentation, English Language, Identify Issues, Multitasking, Online Customer Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Purchasing/Procurement, Sales, Sales Strategy, Service Delivery, Team Lead/Manager, Track Customer Issues, Typing, Writing Skills, eCommerce
LOCATION
Melbourne, FL
POSTED
27 days ago
At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.What You’ll Be DoingThe Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision. The primary customer contact channels are phone, email, and chat. In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases.During a Typical Day, You’llReceive inbound phone calls, emails, and chats through our Automotive E-commerce PortalEffectively utilize multiple systems in providing prompt, courteous, and accurate informationResolve complex interactions using the appropriate escalation processUse appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concernsFollow up with the customer when needed, utilizing phone and/or emailParticipate in daily information exchanges to remain knowledgeable of processes and proceduresSupport and advocate for consumer sales and product inquiriesAssist in the formulation of problem-solving techniques for newly discovered issuesMaintain exceptional product knowledge as it relates to program supportHandle additional projects and assignments as directedPerform additional duties as assignedWhat You Bring to the RoleHigh school diploma (required); some college or vocational training preferredStrong problem-solving and troubleshooting experienceSales Experience (required)An automotive background is preferredParts/Service Advisor experience is preferredSolid typing skills (30 WPM with 80%) and experience using CRM softwareMust be fluent in English (written and verbal)Exceptional communication skillsAbility to document reference materialsStrong computer and Internet skillsStrong Customer Service skillsAbility to navigate for customers who are having difficulty locating partsAbility to advise and educate customers in a way they can understandPossess patience when locating parts or catalog items for non-technical customersAbility to learn quickly and eagerness to learn new problem-solving techniquesHighly organized, detail-oriented, and able to thrive in a fast-paced, changing environmentAbility to work with minimum supervision, multi-task, problem-solve, and prioritizeDemonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goalsSuccessful completion of our written skills assessment is requiredWhat You Can ExpectStarting pay rate of $15.00 per hourHealth/Dental/Vision/Life InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA)401(k) Vacation/Sick Time and Paid HolidaysTuition ReimbursementEmployee Assistance ProgramEmployee Discount ProgramTraining and Development Programs (Percepta College)Award-winning Employee Rewards Program (Perci Perks)About PerceptaEstablished in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect:Culture of Service – to be treated like you are the customer from day oneTeamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributionsRespect – a team that is accountable, dependable, and gives you their full attentionProactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth – lots of learning opportunities for aspiring mindsDiversity – be a part of our growing, diverse, and community-minded organization that is all about having fun!Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.#LI-Onsite

About the Company

T

Ttec

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria
WEBSITE
http://www.ttecjobs.com

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