Automotive Customer Experience Specialist

McClary Tire in Decatur is seeking an Automotive Customer Experience Specialist. 

At McClary Tire, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement.  We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.    

Join a customer and workforce-centric company dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.   

As a Customer Experience Specialist at McClary Tire you will be instrumental in delivering top-notch service recommendations to our valued customers. Your role is crucial in ensuring that customers receive well-informed communications that guide their service decisions on their vehicles in a customer-first environment. Your expertise in writing detailed service recommendations will set the standard for excellence in the automotive service industry. 

As the face of our commitment to automotive service excellence, we are looking for individuals with a positive and friendly attitude, paired with a proven track record in writing maintenance, repair, and preventative service recommendations that prioritize customer satisfaction.