Automotive Collections Specialist

About Asbury Asbury Automotive Group NYSE ABG is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the most guest-centric automotive retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Overview ----------

Job Summary ------------

The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealerships parts and service personnel with customer-related concerns and assist customers with billing inquiries or disputes.

Duties and Responsibilities ---------------------------

• Works a daily aging report to address all balances 60 days outstanding
• Inputs ongoing detailed collection notes in CDK comments
• Processes credit card payments and applies payments and offsets on customers accounts
• Assists customers with billing inquiries, account reconciliation, and disputes
• Serves as contact between fixed operations personnel and customers to resolve issues
• Provides requested copies of invoices for payment
• Forwards requests for account information changes to the credit desk
• Immediately advises management of disconnected phone, constant busy, or other concerns regarding customer contact or disputes
• Monitors and processes credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule, sending all questionable COV requests and backup information to AR manager or Director for override approval and denial
• Follows up with customers for collection efforts if override is denied
• Performs other related duties to benefit the mission and vision of the organization as assigned by your manager.

Company Benefits ----------------

• Pay and Recognition
• Paid holidays and paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards
• Select management and front-line team members eligible
• Insurance (retirement, medical, vision, dental, accident, critical illness, and hospital indemnity plans)
• Up to 12 weeks paid pregnancy leave, disability leave, and paid parental leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and long-term disability plans
• Life Insurance (Whole Life and Term)
• 401(k) with company match
• Learning Tuition Assistance and Career Development
• Digital career path tool to assist with career development
• Continuous training through Asburys Internal Learning Management System
• Professional growth and development opportunities
• Additional advantages
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

About Asbury Automotive Group -----------------------------

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.