The Store Manager is a self-driven and self- reliant leader responsible for the overall success, profitability, and performance of the store. This individual is accountable for achieving and exceeding financial goals while ensuring a five-star customer experience. Collaborating closely with the Store Owner, the Store Manager manages all aspects of store operations, including staff, sales, service, and property maintenance.-Some Benefits include --Dental-Vision-Life Insurance-401k-Disability-Accident Insurance-Legal Shield-Paid Time Off-Weekly Pay-Employee Discount Program-Employee Assistance Program-Uniforms Provided-Pay based on experience and certifications- Position Description-
Lead. Inspire. Drive Results.
The Store Manager is a self-driven and self- reliant leader responsible for the overall success, profitability, and performance of the store. This individual is accountable for achieving and exceeding financial goals while ensuring a five-star customer experience. Collaborating closely with the Store Owner, the Store Manager manages all aspects of store operations, including staff, sales, service, and property maintenance.
- Self-Reliant: Takes full responsibility for store success, performance, and profitability.- Leadership: Inspires, motivates, and develops staff to achieve their best.- Customer Focus: Dedicated to providing a five-star experience for every guest.- Analytical Thinking: Uses data and KPIs to drive decision-making and continuous improvement.- Organizational Skills: Effectively manages multiple priorities and store operations seamlessly.- Adaptability: Can develop, alter or shift habits and processes for the purpose of development.- Sales Driven: Shows the ability to sell store services and drive profitability throughout the store. A proven track record of profit, development and store growth is required-Essential Duties and Responsibilities-- Ensure the store operates profitably and meets or exceeds goals set by the store owner.- Develop clear goals and actionable plans in alignment with overall store objectives.- Drive sales and implement processes to promote efficient and profitable store operations.- Manage all aspects of employee performance including scheduling, training, HR matters, and general supervision.- Manage all staffing needs in accordance with performance, budgets and shop goals- Foster a five-star customer experience and uphold high standards of service and work quality.- Oversee inventory management, equipment maintenance, and ensure cleanliness of store and property.- Maintain and address property and building needs as they arise, coordinating repairs or improvements as needed.- Manage store budgets, maintain accurate paperwork, and perform administrative duties per store owner requirements.- Demonstrate a “Lead from the Front” work ethic, setting a strong example for all team members.- Monitor and analyze store performance metrics and implement strategies for continual improvement.- Resolve customer concerns promptly, ensuring satisfaction and retention.- Work alongside administrative representatives to maintain accurate documents and files.- Ensure compliance with all company policies and local, state, and federal regulations.
Communicate effectively with staff and store owner to support a collaborative work environment. - Qualifications --Proven ability to manage, drive and deliver financial results while controlling costs. Must be proven.- Associates Degree in Business management or related field or equivalent work experience.-Excellent communication skills, and the ability to train, lead, and develop teams while meeting or exceeding sales goals.-Excellent organizational skills and the ability to maintain schedules, deadlines and shows dependability and consistency.-Ability to influence and motivate a team to achieve set goals and objectives.
-Ability to problem solve, manage inventory, merchandising, and customer service-Knowledge in automotive sales and service. ASE certificated recommended but not required. -Ability to work off days or as needed based on store staffing. -Able a pass a Motor Vehicle and Background Check. -Ability to accurately manage inventory.-Experience with managing employees of 10 or more.-Proven track record in customer service.-Committed to processes and shows dependable attendance.
From flat tires and oil changes to rotor resurfacing and that weird clunking sound you’ve been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.
Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.