Automotive BDC Specialist

Job Description

Advantage Toyota of Valley Stream is looking for a motivated Lease Retention Specialist to join our BDC team. This role is 100% focused on lease customers; no internet leads, no phone ups, and no service drive responsibilities.

This position is ideal for someone who is organized, consistent, and confident on the phone, with a strong follow-up mindset and a passion for customer retention.

The Lease Retention Specialist is responsible for proactively contacting customers with upcoming lease maturities and securing replacement vehicle appointments that result in delivered sales. This role focuses exclusively on lease retention, customer loyalty, and repeat business. 

- Full-time position

- Lease retention only (no internet leads, phone ups, or service drive)

Previous experience in BDC, automotive sales, call center, or lease retention preferred

Strong phone and follow-up skills, Organized, detail-oriented, and consistent, Comfortable working toward monthly performance goals, Reliable attendance and professional communication. 

Responsibilities

• Respond to incoming phone calls, emails, and internet leads in a timely, friendly, and professional manner.
• Make outbound calls to follow up on leads, schedule appointments, and confirm or reschedule bookings.
• Maintain and update customer records in the CRM system with accuracy and attention to detail.
• Makes outbound calls to current customers to remind them of lease termination or equity positions in retail vehicles
• Monitor and manage the appointment schedule to maximize efficiency and customer satisfaction.
• Maintain knowledge of current inventory, promotions, and dealership offerings to answer customer inquiries effectively.
• Attends all staff meetings, trainings, and educational classes as required.
• Helps customers with vehicle selection and promotes model options and features, value-added products, and services via phone, email, text, or chat.
• Performs other duties as assigned.

Qualifications

• Previous experience in a customer-facing or call center role; telemarketing experience is a plus.
• Customer service and/or telephone contact experience.
• Must be dependable and report to work every day on time.
• You must be friendly and upbeat, like talking on the phone, and willing to help people find answers to their questions.
• Must be able to address and answer customer requests via phone and e-mail.
• Strong organizational skills and the ability to effectively multitask.
• Excellent bilingual communication skills are a plus.
• Excellent follow-up skills.
• Dependable and compliant in following the assigned work schedule, including evening and Saturday hours.
• Must be a "people person," but still know how to control the conversation.
• Proficient computer and internet skills.
• Sales experience is a plus (any industry)

We offer:

• 40-hour work week  
• Hourly salary PLUS commission
• Paid training
• Medical, Dental, & Vision (after 90 days of employment)
• 401(k)
• Paid vacation
• Discounted vehicle purchases

We want to hire only the best, so you must pass a drug test and a background check.

Schedule 5 Day Workweek (40 hours) Incl Nights and Weekends

Schedule 5 Day (40 Hour) Workweek includes Nights and Weekends.   Must be able to work 4 weekdays and 1 weekend.  

Hours Example :  

Weekdays could be 1 pm - 9 pm   or    9 am - 5 pm.  

Saturdays — 9 am to 6 pm  

Sundays — 11 am to 5 pm

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program 
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.   

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties.  As Atlantic continues to add new locations, finding new employees is a major priority. 

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels. 

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities. 

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to  Atlantic and to help us build a better business. 

OUR BENEFITS 

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.