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Automotive BDC Customer Service Consultant

Hubler Chevrolet

Indianapolis, IN

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JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Business Development, Calendar Management, Communication Skills, Computer Skills, Consulting, Copy Writing, Customer Support/Service, Data Entry, Develop and Maintain Customers, Exceeded Sales Goal, Marketing Campaign, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Sales, Scripting (Scripting Languages), Team Player, Telemarketing, Writing Skills
LOCATION
Indianapolis, IN
POSTED
Today
About Hubler ChevroletHubler Chevrolet is a respected automotive dealership dedicated to providing outstanding customer service and fostering a professional workplace. We are currently seeking a full-time Automotive BDC Customer Service Consultant to join our team at our Indianapolis, IN location.Job DetailsSalary: Competitive hourly pay plus weekly performance bonusesJob Type: Full TimeLocation: Indianapolis, IN 46227 (in-person)Key ResponsibilitiesAnswer incoming calls following provided scripts to schedule sales appointments.Make outbound calls to customers to set appointments for sales and service departments.Record customer comments accurately and maintain detailed records.Confirm, reschedule, and update appointments as necessary.Follow up with sales and service teams to verify appointment outcomes.Maintain and update customer information in the database.Generate and send letters, postcards, and emails as follow-up reminders within designated timelines.Respond to customer inquiries submitted via website requests and email.Initiate customer contact in line with current marketing campaigns.Notify relevant departments when appointments are scheduled.Assist management with additional duties as assigned.Strive to meet or exceed monthly performance goals consistently.Work HoursThis is a full-time, in-person position based at our Indianapolis location during standard business hours.Why Join Hubler Chevrolet?Competitive hourly pay with weekly performance-based bonuses.Comprehensive training to enhance your automotive and customer service skills.A supportive, enthusiastic work environment that promotes career advancement.Opportunity to work with a reputable company known for its strong reputation and diverse product inventory.Hubler Chevrolet is an Equal Opportunity Employer committed to maintaining a drug-free workplace. We value professionalism and seek applicants dedicated to delivering excellent customer service.

Job Requirements:
QualificationsHigh school diploma or equivalent.Experience in phone communication or telemarketing, preferably in automotive, business development, or customer service.Familiarity with customer contact scripts and call workflows.Professional, enthusiastic, and friendly attitude with strong verbal and written communication skills.Excellent organizational skills with the ability to multitask in a fast-paced environment.Self-motivated and able to work independently as well as part of a team.Basic computer skills, including data entry and proficiency in Microsoft Word.
WHAT WE OFFER:Tremendous product & inventoryOngoing company-wide trainingStrong company reputationGrowth opportunitiesProfessional, enthusiastic & supportive working environmentWhen you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.We are an Equal Opportunity Employer and a drug-free workplace.We Would Really Like To Hear From You!

About the Company

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Hubler Chevrolet