Automated Services Coordinator I

Role:
The Automated Services Coordinator is responsible for leading and coordinating the daily operations of automated equipment. Ensures performance standards are in alignment with organizational objectives. Collaborates with internal and external partners to optimize cash replenishment procedures/schedules, service calls and associated expenses, maintenance of equipment, and installation of new/replacement equipment.

Essential Functions and Responsibilities:

• Provides ongoing support and serves as the liaison for all automated equipment vendors and service providers. Maintains a schedule for ongoing preventative maintenance. Estimates services and maintenance needs and assigns work to vendors and contractors to meet these needs. Coordinates and reviews work of partners to ensure optimal use of automated equipment. Monitors equipment alerts and service calls and takes appropriate action to ensure equipment is functioning and available for member service.
• Maintains processes and procedures for cash replenishment in collaboration with key stakeholders. Coordinates schedules and emergency orders with VP of ALM and cash in transit group. Ensures all equipment is properly replenished to support cash needs. Works directly with vendor partners to manager schedules to support flexibility in cash replenishment to ensure maximum up-time for all automated equipment. Escalates emergency orders or other events that impact the replenishment schedule to ALM and the VP Automated Services.
• Responsible for the installation of automated equipment to support credit union goals and strategies. Coordinates and establishes a schedule for recurring alarm and security testing as designed for each type of equipment.
• Performs other job-related duties as assigned.

Experience:

• Minimum 3 years in ATM troubleshooting and/or balancing is required
• TCR and CFM experience is preferred
• A background in automated equipment operations is preferred

Education:

• Associate's degree in electronics, computer science or mechanics, or an equivalent combination of in-house and external ATM and Systems training experience. Required

Other Skills Required:

• Must possess the ability to prioritize demands from multiple projects
• Must possess strong data analysis skills
• Excellent written and verbal communication skills with the ability to effectively interact with all levels of the organization
• Must have strong problem-solving skills and the ability to address new problems and issues with unique solutions
• Proficiency in Microsoft Office Suite and Google Workspace
• Knowledge of PC and software installation
• Must possess knowledge of mechanical equipment
• Understanding of ATM technology and equipment
• Must have networking expertise in troubleshooting
• Position requires the use of hand tools