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Auto Repair Shop General Manager

All Valley Car Care

Glendale, Arizona

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JOB DETAILS
SALARY
$90,000–$140,000
SKILLS
Automotive Management, Automotive Repair and Maintenance, Coaching, Compensation and Benefits, Competitive Analysis/Strategy, Continuous Improvement, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Driver's License, Federal Laws and Regulations, Financial Metrics, Gross Margin, Leadership, Maintenance Services, Mentoring, Operations, Performance Analysis, Performance Metrics, Performance Reviews, Process Development, Profit & Loss, Profit & Loss Analysis, Retail Management, Revenue Growth, Safety Compliance, Safety/Work Safety, Sales Tools, State Laws and Regulations, Team Building, Team Lead/Manager, Writing Skills
LOCATION
Glendale, Arizona
POSTED
4 days ago
We are seeking a high-performing, numbers-driven Auto Repair Shop General Manager to lead our shop operations in Glendale, AZ. This is not a passive desk job; we are looking for a true leader who understands how to optimize shop workflow, coach service advisors, maximize technician efficiency, and drive profitability.

If you are a master of shop financials, know how to build a winning team culture, and want a compensation plan where your earning potential is directly tied to the gross profit you generate, let’s talk.

Responsibilities: 
  • Operational Leadership: Oversee daily shop operations, managing both the front-of-house service advisors and back-of-house automotive technicians to ensure peak productivity.
  • Drive Gross Profit: Analyze key performance indicators (KPIs), manage shop margins, control labor matrices, and implement strategies to consistently increase gross profit.
  • Team Development: Recruit, hire, train, and mentor a high-performing team. Conduct regular performance reviews and foster a culture of accountability and continuous improvement.
  • Customer Retention & Resolution: Maintain our reputation for excellence by ensuring top-tier customer satisfaction and personally handling advanced customer service resolutions.
  • Workflow & Efficiency Optimization: Implement and enforce streamlined processes for digital vehicle inspections (DVIs), parts sourcing, and dispatching to minimize shop bottlenecks.
  • Compliance & Safety: Ensure the shop operates in compliance with local, state, and federal regulations, maintaining a clean, safe, and professional work environment.

Requirements: 
  • Experience: Minimum of 5+ years of successful experience as an Automotive Service Manager or Shop Manager in a high-volume independent Auto Repair Shop
  • Financial Acumen: Deep understanding of automotive shop financial metrics—specifically labor rates, effective labor rate (ELR), productivity vs. efficiency, and gross profit margins on both parts and labor.
  • Leadership Skills: Proven track record of leading, motivating, and retaining service advisors and flat-rate technicians.
  • Process-Driven: Strong expertise in utilizing modern shop management software (e.g., Shop-Ware, RO Writer, Mitchell1) and digital vehicle inspection (DVI) tools to drive sales.
  • Traits: Highly competitive, analytical, resilient, and possesses a "lead-by-example" management style.
  • License: Valid driver’s license with a clean driving record.

Compensation & Benefits: 
  • Salary Range: $90,000.00 - $140,000
  • Pay Structure: Competitive base salary plus a powerful tiered commission/bonus structure based on shop Gross Profit. (Uncapped earning potential—the more the shop makes, the more you make).
  • Job Type: Full-time
  • Benefits Package: Full Medical, Dental and Vision, paid vacation, paid holiday's 
 
This could be your forever shop if you are looking for success! 

About the Company

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All Valley Car Care