Authorization Specialist - Health Insurance

Overview

As the Authorization Specialist, you are responsible for obtaining authorizations for our patients by providing the appropriate forms and clinical data to insurance companies. This role works with Revenue Cycle staff members and Clinicians to coordinate the authorization process in a timely and accurate manner for various carriers.

This is a hybrid role that includes occasional on-site training and staff meetings and requires the ability to commute to local ATI facilities as needed in the Milwaukee, WI area or Madison, WI area.

Benefits Highlights

We offer a competitive compensation package with an incentive plan, and comprehensive benefits, including:

• Paid Time Off : Generous PTO, holiday pay, CEU, and "Be Well Days" to recharge, prioritize mental and physical health.

• Medical, Dental & Vision Coverage: Flexible plan options.

• 401(k) Match: Competitive employer matching.

• Childcare Tuition Assistance: Discounted rates.

• Health Savings & Flexible Spending Accounts: Tax-saving options.

• Short- & Long-Term Disability: 100% employer paid income protection plans.

• Life Insurance: Employer-paid and voluntary options.

• Parental Leave & Adoption Assistance : Paid time for new parents and support for adoption costs.

• Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access.*

• Corporate Discounts: Exclusive deals for employees.

• And more! Clickherefor the complete list of benefit offerings

*NEW 2026 benefit!

If you're passionate about patient care and eager to work with a Great Place To Work Certified team, we'd love to hear from you!

Responsibilities

• Develop relationships with Nurse Case Managers/Adjusters to provide top notch customer service experience.
• Verify and obtain authorizations as required by insurance companies dependent upon the plan coverage for all patients.
• Accurately enter authorized dates, visit or units into ATI's Electronic Medical Records (EMR) to correctly track therapy services.
• Coordinate efforts and communication between the insurance companies and the clinic regarding insurance specific forms and timelines so that the patient is authorized throughout any continued care that is needed.
• Provide feedback for authorization changes according to insurance plan changes.
• Collaborate with the Central Billing Office for missed authorizations while the patient was being seen for therapy service.
• Efficiently handle the assigned authorization workload to assure timely completion of requests.
• Ensure compliance to departmental and company policies and procedures.
• Complete all assigned training programs.
• Collaborate with team members with supportive communication, respect, and appropriate feedback.

Qualifications

Minimum Education

Required:

• High School diploma

Minimum Experience

Required:

• 1 year of Healthcare or Health Insurance experience.

Knowledge, Skills, and Abilities

• Strong organization skills to initiate and follow-up on authorizations.
• Attention to detail.
• Ability to multitask.
• Ability to collaborate with internal and external teams.
• Ability to provide clear direction through written and verbal communication.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).

Virtual Employee?

Hybrid

Location/Org Data : Dept Number

1022

ReqID 2026-29092

Job Locations US-WI-Pewaukee

Job Category Outpatient Rehab - Clinical Support Staff

Pay Class Full Time