Audio Visual Strategic Account Representative: Rocky Mountain Region

• Serve as a consultative partner to customers by understanding intended use cases and recommending appropriate, value-driven solutions.
• Demonstrate comprehensive knowledge of equipment capabilities, configurations, and compatibility to ensure accurate product selection.
• Balance customer satisfaction with company financial objectives through sound judgment and pricing discipline.
• Establish and maintain accurate customer records, including collection and documentation of credit card authorizations, credit references, tax documentation, and insurance certificates.
• Process customer payments and authorizations in accordance with company policy.
• Proactively communicate order status, shipment tracking, and delivery confirmations.
• Resolve fulfillment challenges, including sourcing third-party equipment when necessary and reallocating internal inventory to meet time-sensitive demands.
• Coordinate and expedite outbound shipments and post-rental returns to ensure operational efficiency.
• Verify order accuracy and completeness prior to fulfillment.
• Document, communicate, and process billing for damaged, missing, or overage equipment charges.
• Operate company vehicles for delivery and pickup when required, in compliance with all applicable State and Federal transportation regulations, including successful completion of DOT medical and ELDT requirements.

• Represent and deliver the full Strategic Account value proposition across the assigned territory and portfolio.
• Proactively develop and expand existing accounts to increase revenue, market share, and long-term partnership value.
• Maintain consistent, high-quality engagement through formal business reviews, onsite meetings, and regular touchpoints.
• Identify customer challenges, develop strategic solutions, and present recommendations to leadership when appropriate.
• Maintain accurate and timely CRM documentation, including all meetings, calls, opportunities, and account activity.
• Monitor account health and proactively address objections, service gaps, or cross-departmental issues impacting the customer relationship.
• Support broader team initiatives and management functions as assigned.

• Basic Data Entry Skills
• Basic Transcription Skills
• Basic Math Skills
• Basic Computer & Internet Skills
• Basic Organizing Skills
• Broad Telephone Handling and Etiquette
• Broad Email Response Handling and Etiquette
• Broad Time Management Skills

• High energy, self-motivated, and proactive, with a demonstrated ability to take initiative in support of business objectives.
• Strong interpersonal and communication skills (verbal and written), with the ability to listen effectively and communicate with clarity and confident professionalism at all levels.
• Highly organized and results-driven, with sound business judgment and the ability to prioritize and execute both strategic and tactical initiatives.
• Professional, visible, and approachable presence that fosters trust, consistency, accountability, and collaboration in a fast-paced environment.
• Demonstrates integrity, strong work ethic, and long-term commitment to delivering measurable impact for the organization.

• Minimum of one year experience in A/V rental industry or related field.
• Minimum of one year experience in site management.
• High School Diploma or equivalent

• 2-5 years of experience in A/V rental industry or related field.
• 2-5 years of experience in site management.
• Associates Degree or industry related Certification

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