Job Description:
This position is for onsite assistance and is responsible for collaborating with our client's management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms. Candidate will have a deep technical understanding of digital and analogue audio and video signal processing standards and protocols and familiarity with the Audio Visual engineering disciplines associated with complex environments such as auditoria, boardrooms, flexible presentation spaces; and AV equipped meeting rooms.
Essential Duties and Responsibilities:
Management of onsite AV Technical Management, including configuration & installation of AV devices, eg, Poly, Crestron, AMX, Cisco, Yealink, Logitech, Microsoft Teams
Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
Coordinate with AV equipment OEMs for resolution/workarounds, when required
Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
Interact with client Customer Help Desk ticketing system to respond to end user requests
Setup and breakdown of all onsite meetings
Daily system testing to ensure equipment and room functionality
Responsible for escalating all "next level break fix issues to their manager for resolution
Perform remote testing for local and regional offices
Polycom AV equipment management and configuration
Videoconferencing experience including operation, call set-up and equipment
Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type
Skills and Abilities:
Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
Ensure operational availability of all dedicated audio visual and Video Production environments
Ability to work and think independently and ensuring to meet deadlines
Good Knowledge of Windows based devices
Ability to balance multiple tasks with changing priorities
Strong organizational skills and excellent attention to detail
Excellent communication and interpersonal skills, both verbal and written
Demonstrated customer service focus and client communication skills
Expertise:
3-5+ years of industry experience in fields relating to technical management of AV environments
Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft
Experience of Microsoft Teams / O365 integration
ITIL v3. Foundation a Plus
Cisco - CCNA Video, CCNA Routing & switching an advantage