Attraction Lead, Niagara Falls State Park

The opportunity

Delaware North Parks and Resorts is hiring a seasonal Recreation Lead to join our team at Niagara Falls State Park in Niagara Falls, New York. As a Recreation Lead, you will support the team at Niagara Falls State Park in planning and coordinating activities for our guests.

Pay

$17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Join our fun team working together in the country's original state park, Niagara Falls. Share the excitement of the natural wonder of the falls with guests from around the globe. There's a lot to explore, including trails, boat rides, and interactive exhibits.

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal including drink refills
• Free on-site parking
• 30% off retail items
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
• Available for eligible year-round team members

What will you do?

• Lead attraction operations by coordinating ticket scanning, monitoring guest flow, and assisting with attraction setup to ensure a seamless guest experience.

• Provide outstanding customer service at the ticket desk, including selling tickets and assisting guest.

• Scan tickets and help with attraction setup

• Oversee and perform opening and closing cleaning duties for attractions

• Answer guest inquiries and provide accurate information

• Monitor activities to ensure compliance with safety rules and procedures; address or escalate issues as needed

• Clean and inspect equipment after each use, following proper protocols

More about you

• Previous customer service experience required
• Supervisory experience preferred
• Strong attention to safety and ability to identify and correct hazards
• Effective communication skills and the ability to interact professionally with guests and team members
• Problem-solving skills and the ability to make sound decisions within company guidelines
• Commitment to delivering exceptional guest service at all times

Physical requirements

• Ability to lift up to 50 pounds
• Ability to stand and walk for prolonged periods of time

Who we are

Niagara Falls State Park is a pristine oasis of three massive waterfalls, attractions, and 400 acres of protected wildlife.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.