Associate Vice President, Emergency Medical Services

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Associate Vice President, Emergency Medical Services

Charlotte, NC, United States

Job ID: R239308

Shift: Various

Job Type: Regular

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Department:

10010 Atrium Health Mobile Medicine - Administration

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Primarily working in a standard five business day work schedule. However, the position leads 24 hour operations and will have varied responsibilities that may take place outside of the standard schedule.

Pay Range

$68.20 - $102.30

Major Responsibilities

• Provides enterprise leadership and strategic direction for all EMS operations, including 911 response, interfacility transports, specialty and critical care transports, and nonemergent mobility services.
• Oversees systemwide EMS clinical and operational excellence, ensuring safe, protocol driven care delivery across BLS, ALS, wheelchair, ambulatory, and specialty transport programs.
• Leads EMS workforce strategy and education pipelines, including recruitment, training, credentialing, and professional development of EMTs, Advanced EMTs, Paramedics, and other personnel to meet current and future system demand.
• Directs EMS fleet and resource management in collaboration with Fleet & Logistics leadership, ensuring readiness, standardization, lifecycle planning, and appropriate deployment of vehicles and equipment.
• Establishes enterprise performance metrics and dashboards, monitoring response times, clinical quality, utilization, workforce productivity, safety events, and financial performance across EMS programs.
• Ensures regulatory compliance and accreditation of readiness across all EMS operations, including state and local EMS authorities, medical direction requirements, and contractual obligations.
• Partners with Capacity Command Centers and Communication/Dispatch Centers to optimize patient flow, dispatch efficiency, and appropriate utilization of EMS and transport resources.
• Leads business development and growth initiatives related to EMS services, including new contracts, partnerships, municipal agreements, health system affiliations, and specialty transport programs-partnered with the AH growth, strategy, innovation and business development teams.
• Collaborates with divisional and facility leadership, Mobile Medicine, MIH, Hospital at Home, Aviation, Nursing, and Medical Directors to align EMS services with clinical, operational, and strategic priorities.
• Provides senior leadership during high acuity events, including disasters, surges, and system disruptions, ensuring EMS readiness and coordination with emergency management frameworks.

Minimum Job Requirements

Education

• Bachelor's degree required in Emergency Medical Services, Healthcare Administration, Nursing, Public Health, or related fields.

Certification / Registration / License

• N/A

Experience

• 10+ years of progressive leadership experience in EMS operations, emergency management, or mobile healthcare delivery.
• Demonstrated experience managing multi-site or regional EMS programs, including 911 response and interfacility transport.
• Experience leading EMS education, training programs, or workforce development initiatives.

Knowledge / Skills / Abilities

• Expert knowledge of EMS operations, clinical protocols, and regulatory environments.
• Strong leadership capability in high reliability, time-sensitive environments.
• Financial and operational acumen, including budgeting, staffing models, and performance metrics.
• Ability to collaborate across service lines, divisions, municipalities, and regulatory agencies.
• Proven ability to lead change, standardize practice, and scale operations.

Physical Requirements and Working Conditions

• Significant travel within the Advocate footprint, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment and/or remote work environment.

Preferred Job Requirements

Preferred Education

• Master's degree is strongly preferred with a focus in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), or related field.
• Formal training in emergency management, Incident Command System (ICS), or disaster response.

Preferred Experience

• Leading EMS business development, contracting, or municipal negotiations.
• Enterprise level EMS leadership or large, multijurisdictional EMS systems.
• Integrating EMS with Mobile Integrated Health, Hospital at Home, or alternative care delivery models.

Preferred Certification / Registration / License

• Active or prior EMS clinical licensure (EMT, AEMT, or Paramedic) preferred.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Enterprise Leader, Emergency Medical Services (EMS) provides strategic, enterprise-wide leadership for all EMS operations supporting Advocate Health's Mobile Medicine platform. This role is responsible for the clinical, operational, financial, and strategic oversight of 911 EMS, interfacility ambulance transport, BLS, ALS, wheelchair and ambulatory van transport, and specialty and critical care transport services across all areas. This position leads the development, standardization, and expansion of EMS services across area, divisional, and enterprise levels, ensuring high-quality, safety, and efficient patient care outside traditional facilities. The role is accountable for workforce development and education pipelines for EMTs, Advanced EMTs, Paramedics and other clinical personnel; fleet and resource alignment; performance measurement; regulatory compliance; and integration with Mobile Medicine, MIH, Hospital at Home, Capacity Command Centers, and enterprise support services. By elevating EMS from localized operations to a coordinated enterprise service line, this role ensures EMS is a core strategic asset in Advocate Health's decentralized care delivery model.

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